TriageLogic announced a quick-to-deploy and easy-to-use telehealth system with a virtual call center that hospitals, medical organizations, and health centers can use for patient care during the COVID-19 crisis.
As health organizations adapt to the coronavirus pandemic, they look for a system they can deploy quickly for staff and nurses to work remotely to set up doctor visits, answer patient questions, evaluate their symptoms, and determine who needs further evaluation by a doctor. Team members can communicate with their physicians and set up two-way video visits using secure, HIPAA-compliant texting options that do not require the use of a mobile app. This allows the remote hospital associates to set up and coordinate telehealth visits for doctors instead of in-person visits.
Nurses can also be included in the solution by having COVID-19 and other medical protocols available in a web-based system. The information from the phone call can be exported to the hospital’s EMR system or be integrated with Salesforce.TriageLogic was able to set up a telehealth system within a couple of days for our nurses and doctors to work remotely and continue their medical visits. Click To Tweet
TriageLogic can deploy the following solutions related to sending staff home:
- Cloud-based HIPAA compliant call center telephony system for coordination of remote staff
- Phone system to connect remote workers with queueing and full contact center capability
- COVID-19 nurse triage protocols for use with existing EMR or CRM such as Salesforce
- Web-based triage software with COVID-19 and other protocols
- Coordination of telemedicine visits between non-clinical, nurses, and doctors in client EMR
- TriageLogic assists in recommending efficient workflow and implementation of two-way video visits
Additional solutions such as a fully staffed COVID-19 hotline and remote patient monitoring are also available. “TriageLogic was able to set up a telehealth system within a couple of days for our nurses and doctors to work remotely and continue their medical visits,” said Melinda, director of PPM business operations for a large children’s hospital.