TriageLogic has been awarded Full Health Call Center Accreditation from URAC, a Washington, DC-based healthcare accrediting organization that establishes quality standards for the healthcare industry. URAC’s Health Call Center Accreditation ensures registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of telephone triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.
TriageLogic handles nurse triage calls for subscribed medical facilities and physicians, using registered nurses and following Schmitt-Thompson’s evidence-based clinical protocols for providing comprehensive nurse triage. “We invest a lot of time and effort to ensure our services meet high quality standards for nurse triage. The URAC accreditation exemplifies our commitment to competence and quality,” said TriageLogic CEO, Charu Raheja, PhD.
“By applying for and receiving Health Call Center Accreditation, TriageLogic has demonstrated a commitment to quality health care,” added URAC President and CEO Kylanne Green. “Quality healthcare is crucial to our nation’s welfare and it is important to have organizations that are willing to measure themselves against national standards and undergo rigorous evaluation by an independent accrediting body.”