Tag Archives: 1Call

1Call’s miSecureMessages Secure Messaging App Releases Version 4.2.0

The 1Call division of Amtelco released version 4.2.0 of the miSecureMessages secure messaging app. Version 4.2.0 features enhanced functionality with Apple Watch. Apple Watch Series 3 and Series 4 users with watchOS 5 or later can read and reply to secure messages from their Apple Watch. A menu added to Apple Watch displays which accounts contain new messages.

Colleen Curtin, miSecureMessages product manager, stated, “We are very excited to release this highly anticipated app update and would like to thank our customers who enthusiastically volunteered their time to test the update to ensure it would meet the needs of all of our customers. This new version will greatly improve clinical communications.”

Customers of miSecureMessages may either manually or automatically update the app from their iPhone’s app store. New documentation is available on Amtelco’s TechHelper website for additional support.

The miSecureMessages Apple app provides secure messaging and paging services for iPhone, iPad, and iPod Touch. Users can view, respond to, and initiate messages to other miSecureMessages users within an organization.

1Call, a division of AmtelcoFor more information about miSecureMessages, call 800-356-9148, email info@misecuremessages.com, or visit www.misecuremessages.com.

1Call Introduces Intelligent Series Version 5.3

The 1Call Division of Amtelco announced the release of Version 5.3 of their Intelligent Series (IS) software. It includes several updates and additions including:

  • the transfer of voicemail from Infinity to IS for use with the Genesis system,
  • ACD answer call setting to reassign parked calls to another ACD skill,
  • auto-answer announcement greetings,
  • the addition of conference join call recording to conference join and patch call states so that both conferences and patches can be recorded, and
  • an IS supervisor dashboard allowing users to configure multiple dashboard layouts that can be filled with a choice of widgets.

Amtelco’s vice president of research and development, Kevin Beale stated, “We are thrilled to be able to release this impressive software update. Countless hours have been spent researching, developing, and refining each feature, ensuring they will meet the needs of our customers and helping them improve communications with their patients and physicians.”

1Call, a division of AmtelcoFor more information about 1Call’s Genesis Intelligent Series for hospitals, clinics, and healthcare enterprises, 800-225-6035, info@1call.com, or www.1call.com.

1Call’s Genesis Intelligent Series Receives Unify Certification

The 1Call Division of Amtelco received interoperability certification for the Genesis Intelligent Series call center console solution with the version 8.x Unify OpenScape 4000 PBX (private branch exchange) by the Unify Technology Partner Program, based in Munich, Germany, on December 3, 2018. Amtelco is a Unify Technology Partner, with Advanced Level status.

Testing of the Interoperability between 1Call’s Genesis Intelligent Series solution and Unify’s open SIP interface for the OpenScape 4000 PBX was conducted remotely in October by 1Call’s PBX Integration Lab staff in McFarland, Wisconsin, and the Unify Communications Development Lab in Beersel, Belgium.

1Call received interoperability certification from Unify in 2016 for the Infinity Intelligent Series call center console solution with the version 7.x Unify OpenScape 4000 PBX. According to Amtelco president Tom Curtin, “Amtelco is extremely excited to have this certification to bring to our wonderful partner-customers that are looking forward to getting the best of Unify and Genesis in one tight integration.”

1Call, a division of AmtelcoFor more information about 1Call’s Genesis Intelligent Series for hospitals, clinics, and healthcare enterprises, 800-225-6035, info@1call.com, or www.1call.com.

1Call Reminds Healthcare IT Professionals to Save-the-Date for the HIMSS19 Conference

1Call, the division of Amtelco that specializes in offering enterprise-wide communication solutions for healthcare organizations, will exhibit again at the 2019 HIMSS conference, taking place at the Orange County Convention Center in Orlando, Florida on February 11–15, 2019.

1Call will be at booths 4549 and 1971. This year’s theme is “It’s All About the Why” to highlight 1Call’s commitment to deliver fast, secure, and accurate communications to help provide the best patient experience.

Demonstrations of their HIPAA-compliant miSecureMessages secure messaging app will be done at both booths to show how easy it is to send secure text, photo, audio, and video content.

Follow 1Call during HIMSS19 using the hashtags #How1CallHelps and #Why1CallHelps.

The Healthcare Information and Management Systems Society (HIMSS) Annual Conference & Exhibition brings together over 45,000 health IT professionals, clinicians, executives, and vendors from around the world. Exceptional education, excellent speakers, cutting-edge health IT products, and powerful networking are hallmarks of this industry-leading conference.

1Call, a division of AmtelcoFor more information on 1Call at HIMSS19, contact 1Call at 800-225-6035 or info@1call.com.

1Call’s 2018 Leadership and Training Seminar Report

1Call Seminar Draws Healthcare IT and Communication Professionals from Across the United States

The 1Call Division of Amtelco completed their most successful 1Call Leadership and Training Seminar to date. On September 18-20, 2018, healthcare customers, prospects, and Amtelco staff, gathered at the Park Hotel in downtown Madison, Wisconsin, to help clinics and hospital organizations enhance their enterprise-wide communications.

Customer attendees, representing hospitals from all over the United States, enjoyed presentations given by healthcare call centers who use 1Call’s products such as Genesis, MergeComm, and miSecureMessages. These customer-led presentations proved beneficial to the healthcare communication and IT professionals in attendance.

Attendees learned how to improve efficiencies, eliminate errors, and enhance the patient experience from peer presentations. They also could speak directly to 1Call’s software development and implementation specialists to discuss how to solve some of their interoperability and communication challenges.

“I am new to this conference and found it extremely helpful,” said one enthused attendee. “The networking is also great! I’m so impressed by Amtelco and how helpful the staff has been. Getting to know the Amtelco family, culture, and values have made me even more confident that we made the right system selection and vendor choice. Thank you for a wonderful experience.”

1Call, a division of AmtelcoNext year’s 1Call Leadership and Training Seminar will be held in Madison, Wisconsin, on September 10-12, 2019 at the Park Hotel. For more information contact 1Call at 800-225-6035 or seminars@1call.com.

1Call Announces Brad Swift as a Contract Services Sales Manager

1Call, a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace, is pleased to announce that the company is entering into a contract with Brad Swift to support healthcare organizations and their growing need to quickly have access to the newest 1Call software features.

Brad will help healthcare organizations get up-to-date with current technologies, assist with projects such as acquisitions and department mergers, and help with growth and future development.

“Brad had a successful eighteen-year sales career with us in the past, serving our customers in Canada,” said Tom Curtin, president of 1Call. “Our customers will be able to outsource to 1Call to help get work done that they can’t find resources for and add even more call center processes to their 1Call call center system.”

For example, “When hospitals are unsure about the liability that comes with hiring temporary employees for their communications projects, I will be able to help,” Swift said. “I’m backed by 1Call’s resources, expertise, and personnel who are trained in accordance with HIPAA and HITRUST directives.”

1Call, a division of AmtelcoFor more information contact Brad Swift at 800-729-0752 or bswift@1call.com.

Vendor Spotlight: 1Call, A Division of Amtelco



Working together to provide the very best communication product solutions, backed by the best support available

Since 1976, Amtelco has provided innovative communication solutions to call centers around the world. In 1997, the 1Call Division was formed to offer enterprise-wide communication solutions designed specifically for healthcare organizations. 1Call is dedicated to serving the unique call center and communication needs of healthcare organizations, helping improve communication between patients, physicians, and staff by connecting people and information. Amtelco has been awarded twenty-eight patents, covering a wide range of communications processes.

Hospitals and healthcare organizations around the world turn to 1Call to solve their medical call center, answering service, on-call scheduling, call handling, secure messaging, voice processing, conference calling, and automated middleware notification needs. An independent survey, conducted by TMA+Peritus in February 2015, found that 100 percent of the respondents said they would highly recommend Amtelco and 1Call to another healthcare organization.

Five-Star Service and Support

Amtelco and 1Call are well known for continually developing comprehensive call center and communication solutions, all backed by five-star after-the-sale service and support. Customer advocates and account managers are available to help customers and answer questions before, during, and after the sale.

1Call has a reputation for complete, professional system support, offering training, installation, and technical staff on call on a 24-hour basis. When customers need assistance for their call centers, 1Call’s customer support staff provides fast and reliable service.Customer advocates and account managers are available to help customers and answer questions before, during, and after the sale. Click To Tweet

1Call’s customer support staff includes implementation specialists, installers, project managers, and technical support staff. The customer support staff has an average tenure of over fifteen years, which is unheard of in technology and IT businesses. All support staff members reside in the United States. While most staff members work in the Midwest home office, there are several regional offices around the United States.

Help When Needed

When 1Call customers need help, it’s just a phone call away. They can also email the support team or even access the exclusive online TechHelper tool, with documentation, manuals, videos, and training tools. TechHelper is available 24-hours a day, with unlimited access. Emergency assistance for 1Call systems is also available 24-hours a day, 365 days a year.

Support agreements include software upgrades, which help ensure that 1Call customers always have access to the newest features.

The TMA+Peritus customer satisfaction survey also found that 97 percent of the respondents said the Amtelco and 1Call service and support was excellent. 1Call looks forward to partnering with more healthcare organizations to provide this same level of service.

Solutions That Work

1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, eliminate errors, and reduce training time for new operators. The specialized 1Call solutions save an organization’s limited resources, making each organization more efficient and bringing wellness to their members and their bottom line.

Each 1Call solution comes with the benefit of Amtelco’s years of experience in the field of call handling and messaging. Thousands of 1Call and Amtelco systems are in operation around the world, 24 hours each day.

Easily Customizable

1Call understands that every healthcare organization has unique needs, and they sometimes receive unusual requests from physicians and departments. That’s why 1Call offers powerful solutions that are easy to customize by the customer. Customers have access to a wide variety of administrative functions, including the ability to customize scripts for any department, with individual scripts for every physician, if needed.

When additional help is required, 1Call also has a scripting team to assist customers with any specific requests.

Why Choose 1Call?

Hospitals continually recommend 1Call solutions to other healthcare organizations, so more healthcare organizations continue to switch to 1Call solutions. And it’s no wonder. With all the customizable hospital call center solutions available, the high levels of customer satisfaction, and quality support services, 1Call is in a class by themselves.

What do customers have to say about switching to 1Call? Here’s one example: “It was a great decision switching to Infinity. The 1Call technology is innovative. It’s easy to learn, and it really seems to mold around what the particular needs of our hospital are. Everything runs so much more smoothly now. I think it’s also worth noting, the customer service—great. We couldn’t be happier.”

Strong Partner Relationships

1Call forms solid partnerships with their customers. Each organization is encouraged to work closely with the 1Call team of consultants and engineers through each phase of system planning, configuration, and implementation. This helps ensure that the 1Call systems are at their optimum performance levels to meet all the communication needs of their organizations.

1Call also works closely with key technology partners to provide organizations with the solutions that best fit their communication and technology requirements. 1Call’s partners integrate at a high level with the call center, on-call scheduling, HIPAA secure messaging, alarm management, and emergency notification solutions to produce a comprehensive solution that satisfies the needs of each organization.

The 1Call Technology Partnerships include:

  • American Messaging
  • Apple iOS Developer Program
  • Avaya DevConnect Community
  • Black Box
  • Cisco Solution Partner Program
  • Cisco Developers Network
  • Copia OEM Partner
  • GENBAND Partner Program
  • Google Play Developer
  • Health Level 7 International (HL7)
  • HISCALL
  • Interactive Intelligence Global Alliance
  • Microsoft Developers Network
  • Mitel Solutions Alliance
  • NEC UNIVERGE Solutions Partner Program
  • SAP OEM Partnership Program
  • ShoreTel Innovation Network Alliance Partner
  • Spectralink Application Integration and Management Solvers Program
  • Unify (formerly Siemens) Technology Partners—Advanced Level Status
  • Vocera Solution Partner Program
  • Windows Development Center Member

One Company, One Solution

The development and customer support teams work together closely in the Innovation Way hallway at the Amtelco and 1Call home office. When a question arises, it’s a quick walk down the hall to find the solution. One company, one solution, proudly located in the USA.

Recent Innovations

As customers have come to expect, Amtelco and 1Call continue to create innovative solutions. In addition to frequent enhancements to Intelligent Series, Soft Agent, and miSecureMessages, the newest innovations are MergeComm and Genesis.

The MergeComm Integration Engine

Designed to automate communications throughout an organization, MergeComm speeds response times to help organizations provide better patient care. MergeComm takes an incoming message and uses a script to determine who needs to receive that information. MergeComm accepts messages from a wide variety of sources, including alarms, alerts, HL7 messages, nurse call, severe weather alerts, TCP, WCTP, and web services. Notifications can be sent to an individual, an entire group, or the current on-call personnel. Delivery options include email, miSecureMessages, IP phones, pagers, phones, smart devices, SMS, and Vocera badges.

The Genesis Software Switching Solution

Genesis provides the Intelligent Series applications with advanced software-based telephony. Genesis provides an all-inclusive call center solution with ACD, call management, reporting, and call center applications based on the Intelligent Series. A few of the many benefits of Genesis include reducing the need for hardware, virtualization of the switching platform, integrating with SIP-enabled PBXs, connecting remote agents, and automated overhead paging.

More to Come

1Call, a division of AmtelcoAs technology continues to evolve and as customers have new communication challenges, 1Call and Amtelco will continue to develop new innovative solutions, as they have for over forty years.

Android Update for miSecureMessages Secure Messaging App

1Call, a division of Amtelco1Call announced that the miSecureMessages Android app version 4.1.1.49 was released to the Google Play store on Tuesday, May 15, 2018. Adding contacts to messages and the entire conversation flow process have been improved for efficiency. User interface updates were made to the login, create account, inbox, message thread, account management, and user setup screens.

1Call president Tom Curtin stated, “MiSecureMessages continues to gain momentum in healthcare organizations because it’s HIPAA-compliant, but it’s also used by other businesses that want to communicate securely and protect their client’s personal data or need to have reliable and fast communications.”

MiSecureMessages is a secure messaging app that encrypts user information to ensure data remains confidential. Secure text messaging protocols include these benefits:

  • End-to-end message encryption
  • Messages aren’t stored on devices so messages are safe if a device is lost or stolen
  • Quickly and reliably sends large amounts of information through Wi-Fi and data networks
  • Easy to use, customizable, and available for Android and Apple
  • Detailed and dynamic message reports with full message history and contact details

For more information visit www.misecuremessages.com or email info@misecuremessages.com.

1Call Integrates with QGenda to Enhance On-Call Scheduling

1Call announced that healthcare customers who manage on-call and physician scheduling with the 1Call and QGenda scheduling platforms, can now deliver calls and messages to the right people, at the right time thanks to an integration initiative between 1Call and QGenda. 1Call’s comprehensive healthcare on-call scheduling and communications suite works seamlessly with QGenda’s physician scheduling software to provide a fully integrated scheduling platform.

The integration ensures that schedule assignments in both platforms are synchronized at all times. The result is a powerful tool that plays a critical role in helping nurses and doctors save lives each day.

“The 1Call on-call scheduling platform is utilized by healthcare organizations for critical communications and secure HIPAA-compliant messaging,” said Tom Curtin, president of Amtelco and the 1Call Healthcare Division. “This integration makes it possible to update on-call schedule shift assignments on a real-time basis in our Intelligent Series software with information originating in the QGenda application.”

1Call, a division of Amtelco1Call systems send roughly 14.5 million messages a day or 5.25 billion messages a year. QGenda provides automated physician scheduling for more than 170,000 providers, covering 20 million monthly shift hours.

Registration Open for 1Call’s 2018 Leadership and Training Seminar

1Call opened registration for their 12th Annual 1Call Leadership and Training Seminar. The conference will be September 18-20, 2018, at the Park Hotel, located on Madison, Wisconsin’s Capitol Square.

Topics will focus on MergeComm, miSecureMessages, and Genesis. It will also cover best practices for implementing IS and how 1Call provides a reliable, cost-effective enterprise solution.

This event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations. Additionally, it provides an opportunity to network with other healthcare communication professionals. Attendees can also talk directly with Amtelco implementation specialists, software developers, project managers, and field engineers.

According to Mike Friedel, senior vice president of sales, “We are anticipating another record-breaking conference and are looking forward to a fantastic seminar. Each year, we welcome many new attendees, as well as many returning attendees. The open atmosphere of sharing between attendees and Amtelco personnel makes it an extremely positive experience for everyone. Please join us this year.”

1Call, a division of AmtelcoFor more information contact 1Call at 800-225-6035, seminars@1call.com, or https://1call2018.eventbrite.com.