MiSecureMessages Adds Functionality with v6.5

1Call, a division of AmtelcoAmtelco’s Call Division announced the release of miSecureMessages server version 6.5, with enhancements for both users and administrators.

User Features

  • Easier Registration: App users will appreciate a faster registration process, helping them to quickly get started using miSecureMessages.
  • Quick Phrases: Different groups of users can now have unique quick phrases (formerly called canned responses).
  • Improved Performance: Users will notice speed and performance improvements.

Administrative Features

  • Contact-based licensing: MiSecureMessages licenses are now based on the number of contacts, with each contact having multiple devices, including the contact web.
  • Permissions: New permission settings allow administrators to control who can make changes to system and user information and run reports.
  • App Menu Links: Administrators can add two URL links that are accessible in the app.
  • New Reports: System reports and group reports have been added, including database size, audit log, device list, message log, and message counts.

Amtelco president Tom Curtin stated, “MiSecureMessages continues to gain momentum in healthcare organizations, as well as other industries concerned with securely sending information. The miSecureMessages development team continues to add features requested by customers, along with additional features that help enhance security.”

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Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing.

The Genesis Intelligent Series solution was tested with Avaya Aura® Session Manager release 7.0 and Avaya Aura® Communication Manager release 7.0. The Intelligent Soft Agent release 5.0 call center solution was tested with Avaya Aura® Communication Manager release 7.0 and Avaya Aura® Application Enablement Services release 7.0.

The Genesis software switching solution provides the Intelligent Series applications with advanced software-based telephony. Genesis provides an all-inclusive call center solution based on the Intelligent Series suite of applications.

Soft agent provides streamlined intelligent attendant console and call center performance, instantly impacting an organization’s bottom line. The Soft Agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications.

Amtelco’s vice president of research and development, Kevin Beale said, “Amtelco is committed to our strong relationship with Avaya and continues to work closely with them to provide state-of-the-art solutions to our healthcare customers.”

Amtelco has been a member of the Avaya DevConnect partner program for more than ten years.

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Vendor Spotlight on 1Call, a Division of Amtelco: Over Forty Years of Innovation



Since 1976, Amtelco has provided innovative communication solutions to call centers around the world. In 1997, the 1Call Division was formed to offer enterprise-wide communication solutions designed specifically for healthcare organizations. 1Call is dedicated to serving the unique call center and communication needs of healthcare organizations, helping improve communications between patients, physicians, and staff by connecting people and information. Amtelco has been awarded twenty-eight patents, covering a wide range of communication processes.

Hospitals and healthcare organizations around the world turn to 1Call to solve their medical call center, answering service, on-call scheduling, call handling, secure messaging, voice processing, conference calling, and automated middleware notification needs. In an independent survey (by a Amtelco Satisfaction Research Study conducted by TMA+Peritus, February 2015) 100 percent of the respondents said they would highly recommend Amtelco and 1Call to another healthcare organization.

Five-Star Service and Support: Amtelco and 1Call are well known for continually developing comprehensive call center and communication solutions, all backed by superior five-star, after-the-sale service and support. Customer advocates and account managers are available to help customers and answer questions before, during, and after the sale.

1Call has a reputation for complete, professional system support, offering training, installation, and technical support staff on call on a twenty-four-hour basis. When customers need assistance for their call center solutions, 1Call’s customer support staff provides fast and reliable service.

1Call’s customer support staff includes trainers, installers, project managers, and technical support personnel. The customer support staff has an average tenure of over fifteen years, which is virtually unheard of in technology and IT businesses. All support staff members are in the United States. While most staff members work from the Midwest home office, there are several regional offices around the United States.

Help When Needed: When help is needed, it’s just a phone call away. 1Call customers can also email the support team or even access the online TechHelper tool for documentation, manuals, videos, and other training tools. TechHelper is available twenty-four hours a day, with unlimited access, and features a Google search engine. Emergency assistance for 1Call systems is available twenty-four hours a day, 365 days a year.

Software upgrades are included with support agreements, helping ensure 1Call customers always have access to the newest features.

In the Amtelco Satisfaction Research Study conducted by TMA+Peritus, 97 percent of the respondents said the Amtelco and 1Call service and support was excellent. 1Call looks forward to partnering with more healthcare organizations to provide this same level of service.

Solutions That Work: 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, eliminate errors, and reduce training time for new operators. All the specialized 1Call solutions protect an organization’s limited resources, making each organization tremendously efficient and helping bring wellness to their members and their bottom line.

Each 1Call solution comes with the benefit of Amtelco’s years of experience in the field of call handling and messaging. Thousands of 1Call and Amtelco systems are in operation around the world, twenty-four hours each day.

Easily Customizable: 1Call understands every healthcare organization has unique needs and sometimes receives unusual requests from physicians and departments. That’s why 1Call offers powerful solutions that are easy to customize, by the customer. Customers have access to a wide variety of administrative functions, including the ability to customize scripts for any department, with individual scripts for every physician, if needed.

When additional help is required, 1Call has a Script Pro team available to assist customers with any specific requests.

Why Choose 1Call? Hospitals continually recommend 1Call solutions, so more healthcare organizations continue to switch to 1Call. And it’s no wonder, with all the customizable hospital call center solutions available, the high levels of customer satisfaction, and quality support services.

What do customers have to say about switching to 1Call? Here’s one example: “It was a great decision switching to Infinity. The 1Call technology is innovative. It’s easy to learn, and it really seems to mold around what the particular needs of our hospital are. Everything runs so much more smoothly now. I think it’s also worth noting, the customer service—great. We couldn’t be happier.”

Strong Partner Relationships: 1Call forms solid partnerships with their customers. Each organization is encouraged to work closely with the 1Call team of consultants and engineers through each phase of system planning, configuration, and implementation. This helps ensure the 1Call systems are at their optimum performance levels to meet the communication needs of their organizations.

1Call also works closely with key technology partners to provide organizations with the solutions that best fit their communication and technology requirements. 1Call’s partners integrate at a high level with the call center, on-call scheduling, HIPAA secure messaging, alarms management, and emergency notification solutions to produce a comprehensive solution that satisfies the needs of each organization.

The 1Call technology partnerships include:

  • Apple iOS Developer Program
  • Avaya DevConnect Community
  • Black Box
  • Cisco Solution Partner Program
  • Cisco Developers Network
  • Copia OEM Partner
  • GENBAND Partner Program
  • Google Play Developer
  • Health Level 7 International (HL7)
  • HISCALL
  • Interactive Intelligence Global Alliance
  • Microsoft Developers Network
  • Mitel Solutions Alliance
  • NEC UNIVERGE Solutions Partner Program
  • SAP OEM Partnership Program
  • ShoreTel Innovation Network Alliance Partner
  • Spectralink Application Integration and Management Solvers Program
  • Unify (formerly Siemens) Technology Partners—Advanced Level Status
  • Vocera Solution Partner Program
  • Windows Development Center Member

One Company, One Solution: The development and customer support teams are in the Innovation Way hallway at the Amtelco and 1Call home office. These teams work together closely, and when a question arises, it’s a quick walk down the hallway to find the solution. One company, one solution: proudly located in the USA.

Recent Innovations: As customers have come to expect, Amtelco and 1Call continue creating innovative solutions. In addition to frequent enhancements to Intelligent Series, soft agent, and miSecureMessages, the newest innovations are MergeComm and Genesis.

The MergeComm Middleware Solution is designed to automate communications throughout an organization, speeding response times to help organizations provide better patient care. MergeComm takes an incoming message and uses a script to determine who needs to receive that information.

MergeComm can receive a message from a wide variety of sources, including alarms, alerts, HL7 messages, nurse call, severe weather alerts, TCP, WCTP, and web services. Notifications can be sent to an individual, an entire group, or the current on-call personnel. The notifications can be sent by email, miSecureMessages, IP phones, pagers, phones, smart devices, SMS, and Vocera badges.

The Genesis Software Switching Solution provides the Intelligent Series applications with advanced software-based telephony. Genesis builds on the features that made Infinity a leader in the industry. Genesis provides an all-inclusive call center solution with ACD, call management, reporting, and call center applications based on the Intelligent Series. A few of the many benefits of Genesis include reducing the need for hardware, virtualization of the switching platform, integrating with your SIP-enabled PBX, connecting remote agents, and automated overhead paging.

The Future: As technology continues to evolve and as customers have new communication challenges, 1Call and Amtelco will continue to develop new innovative solutions, as they have for over forty years.

1Call, a division of AmtelcoLearn more at www.1call.com.

Registration Open for 1Call Leadership and Training Seminar

1Call, a division of Amtelco1Call announced the opening of registration for the Eleventh Annual 1Call Leadership and Training Seminar. The conference will be held September 12-14, 2017, at The Madison Concourse Hotel, in downtown Madison, Wisconsin. Topics currently scheduled include:

  • Updates for all 1Call Intelligent Series Solutions: Infinity, Genesis, and Soft Agent
  • Tips for transitioning to Soft Agent
  • New ideas for improving workflows using MergeComm automation
  • The latest on secure texting with miSecureMessages
  • Hands-on scripting
  • More topics to come.

This event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations, as well as an opportunity to network with other healthcare communication professionals. Attendees are also able to talk directly with Amtelco trainers, software developers, project managers, and field engineers.

According to Mike Friedel, senior vice president of sales, “After last year’s record-breaking conference, we are looking forward to another fantastic conference. Each year, we welcome many new attendees, as well as many returning attendees. The open atmosphere of sharing between attendees and Amtelco personnel makes it an extremely positive experience for everyone.”

For information contact 1Call at 800-225-6035, seminars@1call.com, or 1call.com.

MiSecureMessages Celebrates 6 Years of Secure Texting with v6.5

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that miSecureMessages is celebrating six years of secure texting and messaging. Since being introduced in February 2011, miSecureMessages has continued to be vital to maintaining protected health information (PHI), ensuring healthcare organizations meet HIPAA and HITECH regulations.

In addition, the new miSecureMessages Server version 6.5 introduces a number of new features, including:

  • Performance improvements to increase app and server speed
  • Easier registration for users, helping them start sending secure messages sooner
  • Enhanced administrative permission options, reducing the labor required to manage miSecureMessages
  • Additional canned response options for groups or departments
  • Added reports for system administrators
  • Adjustable time zone for reporting
  • Custom app menu links

Amtelco president Tom Curtin said, “MiSecureMessages was a unique product when it was first introduced, and has grown exponentially since that time. We are continuing to add more and more healthcare organizations to our list of miSecureMessages users, helping them ensure HIPAA compliance.”

For more information, contact 1Call: 800-225-6035, www.misecuremessages.com, or info@misecuremessages.com.

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1Call Announces Presentation Schedule for HIMSS17

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced their schedule for presentations in HIMSS booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held:

  • Monday, February 20 at 11:30 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Tuesday, February 21 at 11:00 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Wednesday, February 22 at 11:00 a.m., 1:00 p.m., and 2:30 p.m.

Presentations will be given by Mike Friedel, 1Call senior vice president of sales. Friedel commented, “After talking to a number of 1Call customers and prospects, we are proud to showcase how 1Call can help organizations become more efficient and provide better patient care.”

In addition to HIMSS booth #6453, 1Call will also be in HIMSS booth #888, where miSecureMessages will be featured.

HIMSS attendees who are unable to attend a presentation are invited to contact 1Call for a personal demo of 1Call solutions.

For more information, contact 1Call: 800-225-6035, www.1call.com/himss17, or info@1call.com.

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Robert Lancaster Promoted to 1Call Sales Manager

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that Robert Lancaster has been promoted to 1Call sales manager for the western region. Robert (Bob) has been working in miSecureMessages product sales for 1Call since joining the company earlier this year.

In his new position, Bob will be working with many current customers to ensure they are meeting their ever-expanding healthcare communication needs. Bob will also help new customers find the ideal 1Call communication solutions that meet the specific needs for their organizations.

Jeff Griedl, 1Call vice president of sales, stated, “Bob has already done an amazing job contacting customers to keep them informed about the miSecureMessages encrypted messaging solution. We are thrilled to have Bob working with more of our customers to present all of the 1Call solutions available for healthcare organizations.”

Bob can be reached at blancaster@1call.com or 877-206-9159.

1Call Conference Sets Record

1Call, a division of AmtelcoThe 1Call 2016 Leadership Conference and Training Seminar set a new record for number of attendees for the second year in a row. This year’s event, held September 27-29, 2016, in downtown Madison, Wisconsin, had attendees from around the United States, including current customers, as well as those interested in learning more about 1Call solutions.

A number of attendees presented their success stories on topics including “How MergeComm Improves Notification Practices and Increases Efficiencies,” “How to Roll Out miSecureMessages,” “Increasing Agent Productivity with Soft Agent,” and “Best Practices of Applications and Reports.”

Additional leadership topics included, “You’re Never Far From Good Health,” “Improving Workflows with MergeComm,” and “Disaster Planning for Your Call Center.” Attendees learned about the newest Infinity features, the new Genesis software switching solution, MergeComm, and miSecureMessages. Training sessions covered directories, on-call scheduling, and scripting.

One of the highlights this year was a trip to the SSM Health Dean Medical Group to see their call center in action. Attend next year’s conference, September 12-14, 2017, in Madison, Wisconsin.

For more information and to sign up, contact 1Call at 800-225-6035 or seminars@1call.com.

Jean-Paul Maas Joins 1Call Sales Team

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that Jean-Paul Maas has joined the 1Call sales team, serving as the vice president of international sales for the 1Call Division of Amtelco.

Jean-Paul has extensive experience in unified communications and healthcare IT for international markets, and he has held numerous management and leadership roles. Having worked in international sales for leading companies such as Avaya and NEC Unified Solutions, Jean-Paul has an in-depth knowledge of international software integration needs.

Originally from the Netherlands, Jean-Paul has also lived in London and Dubai, United Arab Emirates. He currently lives in Chicago, Illinois. He stated, “I’m very excited to join the Amtelco family and help Amtelco grow their international presence.”

Amtelco president Tom Curtin added, “Amtelco’s 1Call healthcare division is so excited to have Jean-Paul on board. His broad knowledge of international business and his ability to jumpstart our communications workflow solutions abroad will help healthcare systems help their patients throughout the world.”

To contact Jean-Paul call 608-838-4194 or email jpmaas@1call.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Registration Open for 2016 1Call Leadership Conference & Training Seminar

1Call, a division of Amtelco1Call has opened registration for the Tenth Annual Leadership Conference and Training Seminar, September 27-29, 2016, at The Madison Concourse Hotel, in downtown Madison, Wisconsin.

Topics include:

  • Tour Dean Health Systems Call Center in Middleton, Wisconsin
  • Automating Appointment Reminders Using MergeComm
  • Your Scripts – Your Way (share your favorite scripts)
  • Your Road Map To the Future: Infinity, Intelligent Series, soft agent, and EMR integrations
  • Disaster Planning for your Call Center
  • Improving Workflows with MergeComm
  • Transitioning to Soft Agent
  • Reporting
  • Secure Messaging

Each year, this event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations, as well as an opportunity to network with other healthcare communications professionals. Attendees are also able to talk directly with Amtelco trainers, software developers, project managers, and field engineers.

According to Mike Friedel, senior vice president, “We are looking forward to another record-setting year. This year’s tour of Dean Health’s new call center will be a highlight for many.”

For information contact 1Call at 800-225-6035, email seminars@1call.com, or visit 1call.com/2016seminar.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]