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Articles in the December 2005/January 2006 issue of AnswerStat Magazine

• Buyers Guide
• Peter DeHaan’s Vital Signs: Beware the Time Bandits
• Amcom Software Users’ Conference
• Case Study: Speech Recognition Application
• Show Employees How Much You Care
• The Suicidal Caller
• Use Skills-Based Routing to Invigorate a Healthcare Call Center

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

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Articles in the October/November 2005 issue of AnswerStat Magazine

• Consistent Triage and Advice: Automated and Integrated at Each Contact Point
• Peter DeHaan’s Vital Signs: The Power of a Compliment
• Critical Questions to Ask Before You Outsource
• Make Your Organization Disaster Ready
• Triage Documentation: Setting a Best Practice

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

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Articles in the August/September 2005 issue of AnswerStat Magazine

• Living and Working Stress-Free
• Peter DeHaan’s Vital Signs: Watch Your Attitude
• Offshore Outsourcing for Medical-Related Call Centers
• Outsource Case Study: Blue Shield of California
• To Outsource or Not to Outsource
• Voice Mail Has Come a Long Way

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

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Articles in the June/July 2005 issue of AnswerStat Magazine

• Peter DeHaan’s Vital Signs: A $175 Oil Change
• Accelerate the Quality of Every Meeting
• Appointment Scheduling and Reminders
• Are You Certifiable?
• Case Study: National Imaging Associates
• Developing an E-Security Policy
• Five Most Frustrating Voice Mail Phrases
• Healthcare Call Centers Make Sense
• Improving the Financial Impact of Your Call Center
• Managing Satisfaction from the Contact Center Seats
• Phone Phishing: Are your Agents Too Helpful?
• Strike the Right Balance in Your Contact Center

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

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Articles in the April/May 2005 issue of AnswerStat Magazine

• Peter DeHaan’s Vital Signs: A Little Help From My Friends
• Choosing the Right Notification System
• Eleven Ways to Control Stress on the Job
• How to be Happy in Your Job
• How to Manage at Work When You’re a Caregiver at Home
• Managing Online Health Information
• Remote Agent Stations
• The Remote Call Center
• Remote RNs Can Help Ease the Nursing Shortage
• Voice Logging: A Call Center Necessity

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

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Articles in the February/March 2005 issue of AnswerStat Magazine

• Call Center Outsources to Achieve Strategic Vision
• Peter DeHaan’s Vital Signs: Predicting the Future
• Casae Study: American Healthways
• Class and Event Registration Software and Service
• Customer Care in Your Call Center
• Do Your Callers Help Drive Service?
• Emerging Trends in the Teleservices Industry
• Meeting with Your CFO
• NeedMyDoctor Finds Rx For Lack Of Response
• To Outsource or Not to Outsource
• Who Dialed 911?

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About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.