---

---

The December 2008/January 2009 issue of AnswerStat magazine:

• AnswerStat Buyers Guide Alphabetical Listing
• Peter DeHaan’s Vital Signs: The Season for Giving
• Save Money and Help Staff with Telecommuting and Flextime
• Spotlight on Amcom: A History with Hospitals
• Securing the IP Contact Center
• Fifth Annual National Pediatric Telehealth Conference

---

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

---

---

The October/November 2008 issue of AnswerStat magazine:

• A Great Connection: Call Centers Cultivate Customers
• The Well-Run Call Center
• Peter DeHaan’s Vital Signs: An Exercise in Staffing Futility
• Call Centers Should Work with Marketing and Physician Relations
• Elements of Staffing the Inbound Call Center
• Vendor Spotlight on RelayHealth

---

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

---

---

The August/September 2008 issue of AnswerStat magazine:

• Peter DeHaan’s Vital Signs: Don’t be a Scrooge with Your Influence
• Using IVR to Improve Post-Discharge Patient Care
• Vendor Spotlight: 1Call, a division of Amtelco
• Case Study: Children’s Healthcare of Atlanta

---

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

---

---

The June/July 2008 issue of AnswerStat magazine:

• Breaking the Mold
• Peter DeHaan’s Vital Signs: Adding That Personal Touch
• Vendor Spotlight: HealthLine Systems
• How to Overcome the Ten Biggest Mistakes in Decision Making
• The Medical Call Centers’ Role in Telemedicine

---

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

---

---

The April/May 2008 issue of AnswerStat magazine:

• Increase Employee Retention: Give Them a Dose of Nurses’ Medicine
• Peter DeHaan’s Vital Signs: Making Ripples
• Vendor Spotlight: LVM Systems, Inc.
• Building a Retention Organization
• Redundancy Solutions Maximize Call Centers Uptime

---

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

---

---

The February/March 2008 issue of AnswerStat magazine:

• Hennepin County Medical Center Case Study: Quickly Reacting During a Tragedy
• Peter DeHaan’s Vital Signs: Putting First Things First
• Sponsor Spotlight: SDC Solutions, Inc. (SDC)
• Medical Answering Service Systems
• Employee Satisfaction: The Manager’s Role
• Successfully Navigating the RFP
• Three Steps to Better Communications
• Key Performance Indicators for the Call Center

---

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.