Tag Archives: 2019

October/November 2019 Issue of AnswerStat

Read the October issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS TOC-October 2019

Using Device Data and Nurse Triage to Improve VA Healthcare, by Ravi RahejaCall center solutions that incorporate effective communication using telephone triage nurses, with valuable wearable device data, will greatly improve the level of VA healthcare services… read more >>

Vital Signs: Today’s Employees Want to Make a Difference, by Peter Lyle DeHaan, PhDToday’s employees want a job that does more than provide income. They want work that lets them make a difference. Give them these opportunities, and they’ll give you their dedication… read more >>

Vendor Spotlight on AccessNurse (formerly TeamHealth Medical Call Center)As TeamHealth Medical Call Center evolved, they outgrew their brand identity and core message. Check out the backstory of their new brand and logo…. read more >>

The Call Center’s Role in Behavior Counseling, by Nicole LimpertCombining communication and health technologies, makes individuals, families, and communities more connected to mental health care. This network of support builds a stronger and more mentally healthy society…. read more >>

Ten years ago: Access Management: Appointment Scheduling and Beyond, by Sue AltmanLet appointment scheduling raise the profile of your call center and put you in a stronger, more stable position within your organization…. read more >>

Industry News

Call4Health
TriageLogic
1Call
Startel
AccessNurse, A TeamHealth Company
Ambs Call Center
AAACN
Citra Health Solutions
Call Center Sales Pro, providing proven healthcare call center solutions
Pulsar360

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The August/September 2019 Issue of AnswerStat

Read the August issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS TOC-August 2019

Mitigating Medical Call Center Risk, by Traci Haynes
Hospitals throughout the country are aggressively tackling performance improvement within their own organizations, and evidence shows their efforts are working, helping to reduce risk…. read more >>

Vital Signs: Retain Staff by Establishing Their Growth Potential, by Peter Lyle DeHaan, PhD
When talented staff sees the employee growth potential for their career within your organization, they are more likely to stick around so they can realize the possibilities.… read more >>

Cyber Security and HIPAA in a Medical Contact Center, by Bobby Bennett
With SMS, text messages could remain on a device. If it’s recycled, lost, or accessible to unauthorized persons, HIPAA violations may occur. You must provide safeguards to reduce your exposure to these risks…. read more >>

Disaster Coverage: The Critical Role Hospital Call Centers Play During and After a Catastrophe, by Nicole Limpert
Organized communication and the efficient use of community resources during a crisis helps save lives and speed recovery efforts…. read more >>

Should We Worry about Physician Burnout? by Shannon Bays-Crockett
By using accredited health call centers for after-hours telephone triage, healthcare providers can enjoy their professional as well as their private lives…. read more >>

State University of New York (SUNY) Upstate Medical University
Check out this case study of SUNY Upstate Medical University’s call center, Epic Systems, and 1Call…. read more >>

Ten years ago: The Advantages of Automated Appointment Reminders
Healthcare organizations use automated reminder systems to streamline operations, lower costs, enhance patient relations, and gain a competitive edge.… read more >>

Industry News

        

Call4Health      TriageLogic

1Call      Startel

AccessNurse, A TeamHealth Company       Ambs Call Center

AAACN       Citra Health Solutions

Call Center Sales Pro, providing proven healthcare call center solutions      Pulsar360


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The June/July 2019 Issue of AnswerStat

Read the June issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

June 2019

Using an Outsourced Telephone Triage Service for Suicide Prevention, by Ravi K. Raheja, MD
Suicide calls can be difficult, but with proper training, protocols, and disposition, telephone triage nurses save lives, one call at a time.… read more >>

Vital Signs: Offer Learning Opportunities to Better Retain Staff, by Peter Lyle DeHaan, PhD
Providing staff with learning opportunities will extend retention, increase job satisfaction, and improve performance.… read more >>

Vendor Spotlight on 1Call, a Division of Amtelco
1Call and Amtelco will continue to develop new innovative solutions, just as they have for the past forty years.… read more >>

Five Tips for Hospitals When Purchasing a Secure Messaging App, by Tom Curtin
A stand-alone secure messaging app, or messaging app company, can’t address all the communication pain points within a hospital. However… read more >>

Use Telehealth to Extend Healthcare and Save Money, by Nicole Limpert
Telehealth can connect patients with expertise in real-time and enable computer-assisted medical procedures in remote locations by specialists thousands of miles away… read more >>

Ten years ago: Cut Costs and Improve Care with Nurse Call Integration by Chris Heim
Discover the many benefits that fully integrated communications solutions can provide to medical facilities… read more >>

Industry News


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The April/May 2019 Issue of AnswerStat

Read the April issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

April 2019 AnswerStat

Homelessness in America: How Can Your Contact Center Help?, by Traci Haynes
Homeless individuals are at a relatively high risk for a range of acute and chronic physical and mental illnesses. Contact centers can help healthcare organizations address this need.… read more >>

Vital Signs: Provide Meaningful Agent Benefits to Improve Agent Retention, by Peter Lyle DeHaan, PhD
When it comes to retaining call center staff, don’t skimp on benefits. This will increase their loyalty and decrease the likelihood of them leaving for another company that does provide these benefits.… read more >>

Vendor Spotlight on TriageLogic
Providing quality medical call center that patients can access 24/7 is a great first step in transitioning to value-based care. Providers and hospitals can then gather information from callers to further improve their service while containing costs… read more >>

Guest Column: Where Was the Call Center in Our Time of Need? by Mark Dwyer
Why had the hospital not taken the initiative to begin using the call center to support transitional care?… read more >>

Healthcare Call Centers Help Bring Care to the Medically Underserved, by Nicole Limpert
Medical call centers play a critical role in helping to serve the medically underserved, by addressing two of the biggest barriers to healthcare: language and transportation.… read more >>

How Call Centers Can Add Value to Wellness Programs, by Janet Livingston
Wellness programs empower employees to improve their health and help companies hold down costs. To maximize the results of a wellness program, tap a full-service call center to add value.… read more >>

Oklahoma Medical Center Provides Innovative Triage Line to Manage Hospital Overcrowding, by Charu Raheja
Providing local communities with a nurse triage program reduces unnecessary ER visits, saves on healthcare costs, and helps patients get appropriate care when a serious symptom arises.… read more >>

Tips to Selecting a Vendor—Don’t Compromise on Security, by Ravi K. Raheja, MD
Compare vendors before selecting one that will protect your patient data properly. It’s a lot harder to change vendors once you implement a program, so don’t be afraid to dig deeper to find the best system in place for your needs.… read more >>

Ten years ago: Managing Outbreaks: The Technological Approach, by Dr. Jean Challiner
When it comes to dealing with a health pandemic, healthcare call centers can play a key role in reducing its spread.… read more >>

Industry News


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The February/March 2019 Issue of AnswerStat

Read the February issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

February issueBalancing Patient Care with Data Security and Privacy Starts with the Contact Center, by Tim Critchley
Data breaches in the healthcare sector are at an all-time high—occurring at a rate of more than one per day in the United States. Apply security best practices to… read more >>

Vital Signs: Take a Fresh Look at Agent Compensation, by Peter Lyle DeHaan, PhD
Don’t brush aside the importance of providing appropriate call center agent pay… read more >>

Vendor Spotlight on LVM Systems
LVM is now one of the industry’s largest providers of hospital-based healthcare call center solutions. Learn why… read more >>

Ten years ago: Medical Call Centers: Building Versus Outsourcing, by Ken Bleakley
Healthcare organizations have three basic choices regarding the provision of call center services. These choices are… read more >>

Industry News


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.