Tag Archives: 2020

February 2021 Issue of AnswerStat

Read the February issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS TOC February 2021

Remote Patient Monitoring and Nurse Triage, by Dr. Ravi Raheja
RPM is one of the fastest-growing medical technologies in healthcare, closely monitoring chronic patients in a safe, cost-effective manner. . . . read more >>

Vital Signs: Mixing Full-time and Part-time Call Center Staff, by Peter Lyle DeHaan, PhD
Strategically hire full-time and part-time employees to achieve both stability along with much-needed flexibility. . . . read more >>

LVM Vendor Spotlight
LVM’s solutions support nurse triage, disease management, behavioral health intake, patient transfer, and referral/marketing services. . . . read more >>

How Hospital Contact Centers Support Emergency Departments During COVID-19, by Nicole Limpert
Healthcare call centers continue to use technology in fresh ways to assist patients and try to ease the strain on hospital emergency departments. . . . read more >>

4 Ways Healthcare BPO Partnerships Deliver, by Austin Ridgeway
Strong BPO partnerships build on the principles of lean operations, co-creation, design thinking, and globalization. . . . read more >>

Modernizing Your Contact Center: The First Step Toward a More Engaging Patient Experience, by Donna Martin
As the industry shifts toward a patient-centric, proactive model, business process management (BPM) providers can assist. . . . read more >>

Ten Years Ago: Healthcare and Outsourcing by Sandip Sen Make the relationship between healthcare and a BPO partner one of flexibility and understanding to provide the best experience for patients.. . . read more >>

Industry News

Amtelco Celebrates miSecureMessages
TriageLogic Releases Data on Remote Nurse Triage Calls
1Call Announces U.S. Patent for Speech-Enabled Scripting

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
American Academy of Ambulatory Care Nursing (AAACN)
Pulsar360
Keona Health


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

December 2020 Issue of AnswerStat

Read the December issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

Care Management, by Terri Hibbs
See how you can educate and support patients and their families to help them make better healthcare choices that can save lives. . . . read more >>

Vital Signs: Finish Strong and Don’t Coast into the New Year, by Peter Lyle DeHaan, PhD
End this year with intention and prepare to move into next year. . . . read more >>

A Problem—and Opportunity—for Healthcare Call Centers, by Greg Kefer
Using chatbot technology, the odds of reaching someone and helping them with their care can only increase. . . . read more >>

3 Steps to Improve the Patient Experience Through Contact Centers, by Donna Martin
Achieve maximum scalability, reliability, and flexibility for agents who work on-premise or at a BPO partner. . . . read more >>

Virtually Consolidate Large and Multi-State Hospital Call Centers to Work from Home, by Nicole Limpert
Discover the benefits and cost-savings of having staff work from home. . . . read more >>

Ten Years Ago: What Are Your Call Metrics Really Telling You? by Vasudha K. Deming
Use metrics to balance between quality, productivity, customer service, and patient satisfaction. . . . read more >>

Industry News

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
American Academy of Ambulatory Care Nursing (AAACN)
Pulsar360
Keona Health


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The November 2020 Issue of Medical Call Center News



Read the November 2020 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]

October/November 2020 Issue of AnswerStat

Read the October issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

Remote Health Monitoring and Care Management, by Nicole Limpert
Remote health monitoring and wearable technologies, will enhance care management by providing detailed health readings about patients . . . read more >>

Vital Signs: Serve Your Stakeholders, by Peter Lyle DeHaan, PhD
Understand your purpose in working at a healthcare call center . . . read more >>

Vendor Spotlight on AccessNurse
Discover more about AccessNurse, formerly TeamHealth Medical Call Center . . . read more >>

Care Management and the Contact Center, by Traci Haynes
Contact center care management, is a win for healthcare systems, the providers (interprofessional team), and most importantly, patients . . . read more >>

Successful Telemedicine Service Strategy, by Dr. Ravi Raheja
Telemedicine has exploded and doesn’t seem to be stopping. Evaluate these factors to consider when implementing or expanding telemedicine services . . . read more >>

Healthcare Customer Engagement, by Srikanth Lakshminarayanan
Healthcare customer service is as uniquely fulfilling as it is challenging. Discover how to produce better outcomes . . . read more >>

Ten years ago: To Train or Not to Train, by Rosanne D’Ausilio, Ph.D.
Tools, techniques, common phraseology, and language are just a few requirements for world-class customer service. Introduce them in live, interactive training sessions . . . read more >>

Industry News

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
American Academy of Ambulatory Care Nursing (AAACN)
Pulsar360
Keona Health


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The September 2020 Issue of Medical Call Center News



Read the September 2020 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]

August/September 2020 Issue of AnswerStat

Read the August issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

Reducing Hospital Readmissions with Simple Post-Discharge, by 1Call
A discharge call center program helps hospitals avoid or reduce Medicare readmission rate penalties and helps patients improve their post-discharge care management and health . . . read more >>

Vital Signs: Tap Outsource Call Centers to Lighten the Load, by Peter Lyle DeHaan, PhD
In our ever-changing world, outsourcing is a viable option that warrants careful consideration—especially now . . . read more >>

Vendor Spotlight on Pulsar360
In addition to providing powerful telecom solutions to healthcare call centers, Pulsar360 offers disaster recovery solutions and carrier-grade services . . .  read more >

Remote Patient Monitoring: A Worthwhile Investment, by Dr. Ravi Raheja
See how remote patient monitoring helps lower costs, deliver continuous quality care, and alleviate doctor workloads . . . read more >>

Ten years ago: The Importance of the Contact Center in Mission-Critical Hospital Communications, by Gerard Shallo
A hospital’s call center is the first level of contact with the outside population and potential customer base. Don’t underestimate the critical communication role they play . . . read more >>

Industry News

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
American Academy of Ambulatory Care Nursing (AAACN)
Pulsar360
Keona Health


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The July 2020 Issue of Medical Call Center News



Read the July 2020 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]

June/July 2020 Issue of AnswerStat

Read the June issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS-TOC-June-2020

The Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers, by Nicole Limpert
Advances in technology and our ability to use it could soon make the use of telehealth a standard healthcare practice . . . read more >>

Vital Signs: Stand Out: Define Your Distinguishing Difference, by Peter Lyle DeHaan, PhD
What does your call center stand for? Knowing who you are is the first step to determining your distinctive characteristics . . .  read more >>

Vendor Spotlight on 1 Call
As technology continues to evolve, 1Call and Amtelco will continue to develop new innovative solutions . . .  read more >>

Telehealth in Uncertain Times, by Traci Haynes
While telehealth is an option in many situations, it’s important to know of its reliability during a public health emergency . . . read more >>

Patient Symptoms and Outcomes as the COVID-19 Epidemic Deepens in the USA, by Dr. Ravi Raheja, MD
New solutions are being implemented daily as we learn more about this epidemic and how it affects our communities . . . read more >>

Ten years ago: Applying Good Judgment to Telephone Triage Calls, by Cliff Hurst
Understanding that there are three levels of valuation provides insight in more effectively managing triage calls . . .  read more > >

Industry News

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
American Academy of Ambulatory Care Nursing (AAACN)
Pulsar360
Keona Health


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The May 2020 Issue of Medical Call Center News



Read the May 2020 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]

April/May 2020 Issue of AnswerStat

Read the April issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

April 2020-Coronavirus and the Healthcare Call Center

Coronavirus and the Healthcare Call Center, by Mark Dwyer
COVID-19 has forced healthcare to look at all aspects of its care delivery system. May we all be the better for it…. read more >>

Vital Signs: Key Tips to Successfully Work from Home, by Peter Lyle DeHaan, PhD
If you find yourself needing to work from home, put these tips into practice to experience a successful, enjoyable, and effective situation…. read more >>

Vendor Spotlight on TriageLogic
Discover what TriageLogic can do for you now in dealing with the coronavirus and later once the COVID-19 crisis has passed…. read more >>

Emergency Medical and Continuity Remote Care Solutions to Address the Coronavirus Outbreak, by Ravi K. Raheja, MD
To better respond to coronavirus concerns, consider emergency solutions that healthcare providers can implement quickly…. read more >>

Ten years ago: Preparing for the Pandemic: A Retrospective Review of a Call Center’s Vital Role, Geri Hammes and Lora Foreman-Krall
A decade ago, we focused on H1N1. Discover how those lessons from yesterday can help us today…. read more >>

Industry News

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
American Academy of Ambulatory Care Nursing (AAACN)
Pulsar360
Keona Health


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.