Tag Archives: 2020

October/November 2020 Issue of AnswerStat

Read the October issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

Remote Health Monitoring and Care Management, by Nicole Limpert
Remote health monitoring and wearable technologies, will enhance care management by providing detailed health readings about patients . . . read more >>

Vital Signs: Serve Your Stakeholders, by Peter Lyle DeHaan, PhD
Understand your purpose in working at a healthcare call center . . . read more >>

Vendor Spotlight on AccessNurse
Discover more about AccessNurse, formerly TeamHealth Medical Call Center . . . read more >>

Care Management and the Contact Center, by Traci Haynes
Contact center care management, is a win for healthcare systems, the providers (interprofessional team), and most importantly, patients . . . read more >>

Successful Telemedicine Service Strategy, by Dr. Ravi Raheja
Telemedicine has exploded and doesn’t seem to be stopping. Evaluate these factors to consider when implementing or expanding telemedicine services . . . read more >>

Healthcare Customer Engagement, by Srikanth Lakshminarayanan
Healthcare customer service is as uniquely fulfilling as it is challenging. Discover how to produce better outcomes . . . read more >>

Ten years ago: To Train or Not to Train, by Rosanne D’Ausilio, Ph.D.
Tools, techniques, common phraseology, and language are just a few requirements for world-class customer service. Introduce them in live, interactive training sessions . . . read more >>

Industry News

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
AccessNurse, A TeamHealth Company
American Academy of Ambulatory Care Nursing (AAACN)Pulsar360
Keona Health

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

August/September 2020 Issue of AnswerStat

Read the August issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

Reducing Hospital Readmissions with Simple Post-Discharge, by 1Call
A discharge call center program helps hospitals avoid or reduce Medicare readmission rate penalties and helps patients improve their post-discharge care management and health . . . read more >>

Vital Signs: Tap Outsource Call Centers to Lighten the Load, by Peter Lyle DeHaan, PhD
In our ever-changing world, outsourcing is a viable option that warrants careful consideration—especially now . . . read more >>

Vendor Spotlight on Pulsar360
In addition to providing powerful telecom solutions to healthcare call centers, Pulsar360 offers disaster recovery solutions and carrier-grade services . . .  read more >

Remote Patient Monitoring: A Worthwhile Investment, by Dr. Ravi Raheja
See how remote patient monitoring helps lower costs, deliver continuous quality care, and alleviate doctor workloads . . . read more >>

Ten years ago: The Importance of the Contact Center in Mission-Critical Hospital Communications, by Gerard Shallo
A hospital’s call center is the first level of contact with the outside population and potential customer base. Don’t underestimate the critical communication role they play . . . read more >>

Industry News

1Call’s Call Center Link App Available in Epic App Orchard
TriageLogic Announces Free 30-Day Trial of Telephone Triage Software
Keona Health Adds Two Industry Veterans

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
AccessNurse, A TeamHealth Company
American Academy of Ambulatory Care Nursing (AAACN)Pulsar360
Keona Health

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

June/July 2020 Issue of AnswerStat

Read the June issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS-TOC-June-2020

The Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers, by Nicole Limpert
Advances in technology and our ability to use it could soon make the use of telehealth a standard healthcare practice . . . read more >>

Vital Signs: Stand Out: Define Your Distinguishing Difference, by Peter Lyle DeHaan, PhD
What does your call center stand for? Knowing who you are is the first step to determining your distinctive characteristics . . .  read more >>

Vendor Spotlight on 1 Call
As technology continues to evolve, 1Call and Amtelco will continue to develop new innovative solutions . . .  read more >>

Telehealth in Uncertain Times, by Traci Haynes
While telehealth is an option in many situations, it’s important to know of its reliability during a public health emergency . . . read more >>

Patient Symptoms and Outcomes as the COVID-19 Epidemic Deepens in the USA, by Dr. Ravi Raheja, MD
New solutions are being implemented daily as we learn more about this epidemic and how it affects our communities . . . read more >>

Ten years ago: Applying Good Judgment to Telephone Triage Calls, by Cliff Hurst
Understanding that there are three levels of valuation provides insight in more effectively managing triage calls . . .  read more > >

Industry News

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
AccessNurse, A TeamHealth Company
American Academy of Ambulatory Care Nursing (AAACN)Pulsar360
Keona Health

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

April/May 2020 Issue of AnswerStat

Read the April issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

April 2020-Coronavirus and the Healthcare Call Center

Coronavirus and the Healthcare Call Center, by Mark Dwyer
COVID-19 has forced healthcare to look at all aspects of its care delivery system. May we all be the better for it…. read more >>

Vital Signs: Key Tips to Successfully Work from Home, by Peter Lyle DeHaan, PhD
If you find yourself needing to work from home, put these tips into practice to experience a successful, enjoyable, and effective situation…. read more >>

Vendor Spotlight on TriageLogic
Discover what TriageLogic can do for you now in dealing with the coronavirus and later once the COVID-19 crisis has passed…. read more >>

Emergency Medical and Continuity Remote Care Solutions to Address the Coronavirus Outbreak, by Ravi K. Raheja, MD
To better respond to coronavirus concerns, consider emergency solutions that healthcare providers can implement quickly…. read more >>

Ten years ago: Preparing for the Pandemic: A Retrospective Review of a Call Center’s Vital Role, Geri Hammes and Lora Foreman-Krall
A decade ago, we focused on H1N1. Discover how those lessons from yesterday can help us today…. read more >>

Industry News

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
AccessNurse, A TeamHealth Company
American Academy of Ambulatory Care Nursing (AAACN)Pulsar360
Keona Health

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

February/March 2020 Issue of AnswerStat

Read the February issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS February 2020

Contact Center Preventive Health Promotion, by Traci Haynes
Contact Centers can promote preventive health to help individuals reach their health and wellness goals and keep healthcare costs down…. read more >>

Vital Signs: What Kind of Healthcare Coverage Do You Provide to Your Staff? by Peter Lyle DeHaan, PhD
A key aspect of enabling call center staff to best meet the healthcare needs of callers is to start by making sure you best meet the healthcare needs of your staff.… read more >>

Vendor Spotlight on LVM
Discover what LVM can do now and will be able to do later this year…. read more >>

How to Build an Actionable and Strategic Patient Experience Plan, by Gary Druckenmiller
Today’s consumers expect seamless, personalized interactions from all businesses—including their healthcare provider…. read more >>

E-Cigarettes and Vaping, by David Thompson, MD
Telephone triage nurses should be ready to answer questions from concerned callers about e-cigarettes and vaping…. read more >>

Ten years ago: Integrating Answering Service with Nurse Triage, by Charu G. Raheja
A partnership between a triage center and an answering service can help improve patient care and satisfaction, enhance nurse satisfaction, and decrease costs…. read more >>

Industry News

Ameridial healthcare solutions
Call 4 Health
Startel
AccessNurse, A TeamHealth Company
American Academy of Ambulatory Care Nursing (AAACN)Pulsar360
Keona Health

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.