Read the February issue of AnswerStat, the information hub for healthcare contact centers.
Remote Patient Monitoring and Nurse Triage, by Dr. Ravi Raheja
RPM is one of the fastest-growing medical technologies in healthcare, closely monitoring chronic patients in a safe, cost-effective manner. . . . read more >>
Vital Signs: Mixing Full-time and Part-time Call Center Staff, by Peter Lyle DeHaan, PhD
Strategically hire full-time and part-time employees to achieve both stability along with much-needed flexibility. . . . read more >>
LVM Vendor Spotlight
LVM’s solutions support nurse triage, disease management, behavioral health intake, patient transfer, and referral/marketing services. . . . read more >>
How Hospital Contact Centers Support Emergency Departments During COVID-19, by Nicole Limpert
Healthcare call centers continue to use technology in fresh ways to assist patients and try to ease the strain on hospital emergency departments. . . . read more >>
4 Ways Healthcare BPO Partnerships Deliver, by Austin Ridgeway
Strong BPO partnerships build on the principles of lean operations, co-creation, design thinking, and globalization. . . . read more >>
Modernizing Your Contact Center: The First Step Toward a More Engaging Patient Experience, by Donna Martin
As the industry shifts toward a patient-centric, proactive model, business process management (BPM) providers can assist. . . . read more >>
Ten Years Ago: Healthcare and Outsourcing by Sandip Sen Make the relationship between healthcare and a BPO partner one of flexibility and understanding to provide the best experience for patients.. . . read more >>
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