Tag Archives: 2021

The November 2021 Issue of Medical Call Center News



Read the November 2021 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]

October 2021 Issue of AnswerStat

Read the October issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

October 2021

How Call Center Technology Helps Hospitals, Staff, and Patients
by Nicole Limpert
Healthcare organizations can reduce many root causes of inefficient communication by using the software and technologies that may already be in use in their call centers. . . . read more >>

Vital Signs: Remember to be Thankful, by Peter Lyle DeHaan, PhD
Regardless of when you celebrate Thanksgiving or even if you do, pause to think about the things you can be thankful for. Here are some thoughts to get you started. . . . read more >>

Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth, by Ravi K. Raheja, MD
An often-overlooked part of cybersecurity is the training your staff needs on the physical safeguards they should use. Start by addressing these seven common weak areas. . . read more >>

Ten Years Ago: Lead Your Healthcare Organization Through Major Change, by Danita Johnson HughesWhen approached correctly, change can open your eyes to new possibilities, new customer bases, new revenue streams, and even new product or service offerings. . . . read more >>

Industry News

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
Pulsar360
Keona Health


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The September 2021 Issue of Medical Call Center News



Read the September 2021 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]

August 2021 Issue of AnswerStat

Read the August issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS-TOC-Aug-2021

The Expanding World of Telehealth, by Ravi K. Raheja, MD
Telehealth is expanding to fill a new and critical role in the effective provision of healthcare services. . . . read more >>

Vital Signs: Send Your Call Center Back to School, by Peter Lyle DeHaan, PhD
Don’t let another year go by without giving your staff the training they need. The result will be happier employees, better served patients, and a more effective call center. . . . read more >>

Guest Column: Medical Answering Services and Telephone Triage, by Nicole Limpert
With today’s technological advances, medical answering services can provide outstanding telephone triage services that result in better patient care. . . . read more >>

Ten Years Ago: Opportunities Abound for Healthcare Call Centers, by Mark Dwyer, LVM Systems
The future holds exciting opportunities for healthcare call centers to better address the medical needs of their community. . . . read more >>

Industry News

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
Pulsar360
Keona Health


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The July 2021 Issue of Medical Call Center News



Read the July 2021 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]

June 2021 Issue of AnswerStat

Read the June issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS June 2021

Mental Health and Nurse Triage Calls During COVID-19, by Dr. Charu Raheja
Mental health became an important health concern during the COVID-19 pandemic and patients called medical professionals for help . . . . read more >>

Vital Signs: Article Library at PeterDeHaanPublishing.com, by Peter Lyle DeHaan, PhD
Five hundred call center articles consolidated in one place for easy access and convenient searching in this new article library. . . . read more >>

Guest Column: Remote Patient Monitoring and The Future of Remote Nurse Triage, by Ravi K. Raheja, MD 
Able to closely monitor chronic patients in a safe, cost-effective manner, RPM is one of the fastest-growing medical technologies.. . . read more >>

How Telehealth Employers Can Ensure Effective Communication with Remote Staff, by 1Call 
Discover how to have effective communication with remote workers and develop the right management mindset and technology to drive success. . . . read more >>

Ten Years Ago: Delivering Healthy Customer Interactions Through a Home-Based Call Center Solution, by Chad W. Lyne
With the adoption of virtual contact centers, healthcare organizations have an alternate way of doing business and interfacing with patients. . . . read more >>

Industry News

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors:

Ameridial healthcare solutions
Call 4 Health
Startel
Pulsar360
Keona Health


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The May 2021 Issue of Medical Call Center News



Read the May 2021 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]

April 2021 Issue of AnswerStat

Read the April issue of AnswerStat, the information hub for healthcare contact centers.



Feature Content:

AS TOC April 2021

The Future of Hospital Contact Centers, by Nicole Limpert
Successful hospital contact centers must evolve to become digital-first communication hubs for their patients. . . . read more >>

Vital Signs: Who Signs Your Paycheck, by Peter Lyle DeHaan, PhD
In practice, you don’t work for one person, but for many. Let this realization motivate you to give your best to your job every day, on every call. . . . read more >>

Vendor Spotlight on TriageLogic
TriageLogic aims to stay ahead of the demands of healthcare with solutions to continue helping providers give the best possible care to their patients. . . . read more >>

Video-Based Doctor Visits, Revisited, by Mark Dwyer
Adding virtual visits as a triage endpoint for immediate, real-time appointments expands the call center’s services while providing enhanced customer service. . . . read more >>

How Insurance Reimbursements Make Remote Patient Monitoring Profitable for Healthcare Organizations, by Ravi K. Raheja, MD
Setting up an RPM platform is an investment for the future. Strive to create an efficient onboarding experience. . . . read more >>

Ten Years Ago: Using Call Recording to Optimize Contact Center Workforce Management by Roland Murphy
Call recording won’t make your medical contact center an Eden of efficiency overnight. This takes planning, people, and processes. . . . read more >>

Industry News

Send us your healthcare call center news for consideration in the next issue of AnswerStat.

Marketplace Directory: AnswerStat Directory of leading Healthcare Contact Center vendors


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision -makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.

The March 2021 Issue of Medical Call Center News



Read the March 2021 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]

The January 2021 Issue of Medical Call Center News



Read the January 2021 issue of Medical Call Center News.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Please tell your coworkers about Medical Call Center News.

Thank you!

[Medical Call Center News is published by Peter DeHaan Publishing IncPeter Lyle DeHaan, editor.]