Read the April issue of AnswerStat, the information hub for healthcare contact centers.
The Future of Hospital Contact Centers, by Nicole Limpert
Successful hospital contact centers must evolve to become digital-first communication hubs for their patients. . . . read more >>
Vital Signs: Who Signs Your Paycheck, by Peter Lyle DeHaan, PhD
In practice, you don’t work for one person, but for many. Let this realization motivate you to give your best to your job every day, on every call. . . . read more >>
Vendor Spotlight on TriageLogic
TriageLogic aims to stay ahead of the demands of healthcare with solutions to continue helping providers give the best possible care to their patients. . . . read more >>
Video-Based Doctor Visits, Revisited, by Mark Dwyer
Adding virtual visits as a triage endpoint for immediate, real-time appointments expands the call center’s services while providing enhanced customer service. . . . read more >>
How Insurance Reimbursements Make Remote Patient Monitoring Profitable for Healthcare Organizations, by Ravi K. Raheja, MD
Setting up an RPM platform is an investment for the future. Strive to create an efficient onboarding experience. . . . read more >>
Ten Years Ago: Using Call Recording to Optimize Contact Center Workforce Management by Roland Murphy
Call recording won’t make your medical contact center an Eden of efficiency overnight. This takes planning, people, and processes. . . . read more >>
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