Read the December issue of AnswerStat, the information hub for healthcare contact centers.
How to Safely Redirect Patients Away from the Emergency Department, by Mark Dwyer
To provide an effective integrated ED solution, the call center must work across the healthcare delivery system to provide a holistic solution. . . . read more >>
Vital Signs: Sticky Customer Service, by Peter Lyle DeHaan, PhD
The book Sticky Customer Service explores service successes and failures to inform our contact centers and prepare us to better meet patient expectations. . . . read more >>
Effective Call Center Software Improves Patient Transfer Center Workflows, by Nicole Limpert
Every patient transfer center is different and has diverse needs, but they all require careful coordination. . . . read more >>
Nurse Triage Protocol Software, by Ravi K. Raheja, MD
Nurse triage protocol software is meant to be used in combination with a nurse’s own expertise. When integrated with EHR, the result is better outcomes. . . . read more >>
Ten Years Ago: It’s a Wireless World, by Kevin Beale
Explore this outlook of wireless technology from ten years ago to see how far we have come and envision what the future holds. . . . read more >>
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