Do Your Call Center Employees Believe They Receive Adequate Recognition?
By Mike Hill If you are like most companies, you have a mix of employees working full-time from the office and others working full-time from … Read more
By Mike Hill If you are like most companies, you have a mix of employees working full-time from the office and others working full-time from … Read more
Staff Your Operation with Agents with the Right Stills to Work at the Time They’re Most Needed By Peter Lyle DeHaan, Ph.D. You run a … Read more
Consider the Optimum Strategy for Your Contact Center Staff By Peter Lyle DeHaan, Ph.D. At one time healthcare call centers handled calls and nothing else. … Read more
By Mark Dwyer The Merriam-Webster Dictionary defines efficiency as the effective operation measured by comparing production with cost (energy, time, and money). Never has call center … Read more
Presented by 1Call Traditionally, remote work for healthcare positions was limited to medical billing, coding, and transcription. But in 2020, workers in all industries, including … Read more
Discover the Right Balance in Agent Scheduling for Your Healthcare Contact Center By Peter Lyle DeHaan, Ph.D. Some healthcare call centers only employ full-time staff. … Read more
Let Your Call Center Employees Know You Appreciate Their Work By Peter Lyle DeHaan, Ph.D. We just celebrated Thanksgiving in the United States, which is … Read more
By Nicole Limpert The term mental health refers to the condition of a person’s emotional, psychological, and social well-being. The state of one’s mental health … Read more
Give Staff Opportunities to Make an Impact through Their Work By Peter Lyle DeHaan, Ph.D. We’ve been considering five strategies to retain call center staff. … Read more
By Nicole Limpert A person medically underserved is someone who does not have health insurance. Estimates from the Centers for Disease Control and the National … Read more