Continuing Education for Nurse Triage Professionals and Their Patients
By Charu G. Raheja, PhD, and Ravi Raheja, MD Healthcare is constantly changing, and advances in telemedicine are a prime example of how far healthcare … Read more
By Charu G. Raheja, PhD, and Ravi Raheja, MD Healthcare is constantly changing, and advances in telemedicine are a prime example of how far healthcare … Read more
By Anna Convery Healthcare companies are transitioning from a “let’s wait and see what happens” mindset to the definitive reality of and associated preparations for … Read more
By Michele Rowan Technology and employee demographic shifts are changing the way work is done in America, and some of the most compelling evidence can … Read more
By Barbara Jaurequi Child psychiatrist David Levy introduced the term sibling rivalry in 1941. Self-explanatory in its terminology, the concept of sibling rivalry is easy … Read more
By Bob Cowen Improving retention of newly hired agents will have an immediate impact on your organizations’ viability. Reducing the ongoing cost and effort of … Read more
By Pat Heydlauff Maximizing the productivity of staff, such as call center agents, is a huge leadership challenge today. Increased efficiency and productivity means increasing … Read more
By Kevin Hegebarth Despite improvements in the desirability of contact center work, contact center turnover has changed little over the past ten years. Many companies … Read more
By Helen M. Lapointe, Joann A. Somerville, and Brenda J. Glover Remote employees are becoming the norm for many medical call centers and telehealth companies … Read more
By Sarah Hedayati Did you notice an increase in call volume during your last open enrollment period? Most health insurance call centers did. In fact, … Read more
By Danita Johnson Hughes We’ve heard a lot recently about bullying in the classroom, but what about bullying in the office, the boardroom – and … Read more