Tag Archives: Ambs Call Center

Ambs Call Center Wins Customer Service Awards for 12 Years Running

Ambs Call Center is an award-winning call center that has been in business since 1932. It is a mission-driven company that has stuck to its values through decades of fluctuating market conditions, only to emerge as a frontrunner in high-tech business communication.

For the twelfth year in a row, Ambs Call Center has won customer service awards for excellence from CAM-X and ATSI, two trade organizations that recognize outstanding operations in the industry.

Ambs Call Center CEO Aaron Boatin is proud of his company’s consistently high performance. He explains, “The core of what we do is help our clients communicate better with their customers. Customers are fed up with the frustration that offshore call centers create with language barriers. Our team solves this with friendly voices on every call which makes our clients’ customers happy. That’s what makes this independent recognition so gratifying.”

Now in its fourth generation of family ownership and operation, the leaders at Ambs Call Center have created a business model that supplies a distinct experience for people, elevating the importance of the customer experience, call success, and the lost art of courteousness. These priorities are baked into operations, staff training, and performance evaluations.

Ambs Call Center offers a full suite of telephonic answering services for businesses in all industries, including healthcare, IT, property management, and more. Services include virtual receptionists, secure text messaging, call centers, and automated attendants.

Ambs Call Center Sponsors AnswerStat E-Distribution

Ambs Call Center Helps AnswerStat Magazine Become Greener

Ambs Call Center, a contact center serving the needs of the healthcare community, has agreed to sponsor the electronic distribution of AnswerStat magazine, which covers the healthcare call center industry.

Ambs Call Center

AnswerStat magazine salutes Ambs Call Center for making the e-distribution of AnswerStat magazine possible,” stated Peter DeHaan, publisher of AnswerStat magazine and president of Peter DeHaan Publishing Inc. “The forward-thinking leadership of Aaron Boatin and Ambs Call Center has advanced our green initiative, saving needless printing and delivery costs, thereby limiting landfill waste and effectively reducing emissions from delivery vehicles.”

Currently, twenty percent of AnswerStat subscribers receive their copies of the magazine electronically. “While we encourage subscribers to read digital copies of the magazine, we have no plans to eliminate printing and mailing issues to our readers who prefer a hard copy,” said DeHaan. “It is a balancing act that we are happy to walk in order to meet the needs of all our stakeholders.”

AnswerStat magazine, soon to start its tenth year of publication, has seen support and interest in the magazine steadily increase over time. “This is in no small part to the support of progressive companies such as Ambs Call Center,” added DeHaan.

For more information and to read content online go to AnswerStat magazine’s website.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Ambs Call Center to Sponsor Medical Call Center News

Medical Call Center News garners the exclusive support from Ambs Call Center

Ambs Call Center, a call center serving the needs of the healthcare community, has become the exclusive sponsor of the Medical Call Center News newsletter. Medical Call Center News (MCCN) is a bimonthly email publication of Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine. MCCN and AnswerStat regularly provide valuable information to the healthcare call center and medical contact center industry.

“Medical Call Center News profusely thanks Ambs Call Center for their enthusiastic support of our newsletter,” stated Peter DeHaan, publisher of MCCN. “Under the progressive leadership of Aaron Boatin, Ambs Call Center continues to serve an important segment of the healthcare industry in its provision of medical call center and contact center services.”

MCCN, now starting its fourth year of publication, has seen subscription rates increase annually as readers respond to and appreciate the newsletter’s content.

For more information, go to Medical Call Center News.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Ambs Call Center Earns 2011 CAM-X Award of Excellence

Ambs Call Center has been honored with the 2011 Award of Excellence for the second consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), an industry trade association for providers of call center services. Independent judges are contracted by CAM-X to evaluate call centers throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy, and overall service to their clients.

“Participation in the CAM-X Award of Excellence program helps make for a great first impression for all callers, even when contact is made after regular business hours. The CAM-X Awards of Excellence program raises the bar for the best customer service experience possible. We congratulate Ambs Call Center for their achievements,” said CAM-X president Tom Sheridan.

Ambs Call Center provides full service inbound, outbound, and e-bound contact center and fulfillment solutions, processing over 10 million contacts annually. Ambs Call Center was presented with the award at the CAM-X 47th Annual Convention and Trade Show held at the Hyatt Regency, Montreal, QC.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Ambs Call Center Integrates with Notifi Critical Test Result Management System

Ambs Call Center and HIT Application Solutions have successfully developed bidirectional integration between the HIT Notifi critical test result management application and the Ambs Call Center medical call center software.

Notifi is an alerting system used by healthcare institutions to contact clinicians when a critical test result is received.  Notifi satisfies the Joint Commission’s 2nd Patient Safety Goal, which is to improve the effectiveness of communication among caregivers.  When an alert is created by Notifi, Ambs Call Center’s software provides the most up-to-date clinician contact information, including on-call and escalation communication preferences.

Ambs Call Center is a provider of medical call center services offering health systems and clinics proven ROI and improved patient satisfaction.  Service offerings include physician referral, class registration, physician answering service, and switchboard outsourcing.  “It’s our most recent example of combing our medical call center expertise with cutting edge technology to improve our health care clients outcomes and reducing their cost to deliver services,” stated Andrew Ambs, Vice President of Operations.  HIT Application Solutions provides healthcare information technology application development and consulting.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]