Tag Archives: Amcom Software

Amcom Software Provides Next-Gen 911 IP Technology

Amcom Software Inc. announced that Adams County, Indiana is successfully fielding 3,500 calls monthly with the Amcom 911 call center solution.  Running the Amcom system on an underlying next-generation 911 (NG911) IP network now enables Adams County to shave critical seconds off the connection time for each call, speeding response times.

The team at Adams County incorporated an IP-based network not only to handle 911 calls from wireless and IP phones, but also to accept calls from landlines.  This forward-looking infrastructure effectively prepares them to handle anticipated changes in the way people contact 911, including the use of 911 text messages and videos.

“The combined Amcom 911 call center system and underlying IP network has taken the inefficiency out of the process for managing and responding to 911 calls,” said Patrick Norton, IT Manager, Adams County, Indiana.

“With the advances in IP and wireless technology taking place, there is a seismic shift happening in the way 911 calls need to be handled,” said Chris Heim, CEO, Amcom Software.  “The technology behind the scenes has to exchange information quickly to allow for fast response to the caller’s exact location.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Releases Enhanced Smart Console

Amcom Software, Inc. released its enhanced Smart Console call center software.  Highlights in the latest version include:

  • Enhanced user interface improves both look and feel and ease of use.
  • Enhanced operator efficiency and communication tools allow faster phone number editing, on-call scheduling from the console, faster global search, and team chat capabilities.
  • Expanded platform capability and support allow integration with new telephony devices and the ability to run on Microsoft Vista.  Also in the event of a network outage, communications can be maintained using a local copy of Smart Console.
  • Timesaving administration and improved configuration: Software updates to be tested on a single PC and then automatically distributed to all PCs, ensuring everyone has the latest software.

“Organizations that rely on our call center software every day as well as those considering this type of solution will see tremendous benefit in the ease of use and solid functionality this latest version provides,” said Chris Heim, CEO, Amcom Software.  “Our development team was able to incorporate customer feedback into their process and truly appreciate the time our customers took to provide their candid input.”

For more information, call 800-852-8935.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Releases New Version of Commtech Messenger

Amcom Software announced the next generation of its Commtech Messenger wireless messaging system.  This enhanced version improves users’ ability to connect virtually all crucial alert systems, including nurse call, fire, security, and building management, to mobile staff via their wireless communication devices, such as SpectraLink phones, Vocera badges, and pagers.

This speed of information sharing improves response time and safety.  In particular, many leading healthcare organizations will save lives and improve patient care every day with the system’s ability to deliver critical updates to nurses, doctors, and other staff.  Highlights in the latest version:

  • Certified interface with Vocera devices
  • TAP Gateway supports telephony call-back for nurse call integration
  • Connection to the Alcatel IP Gateway
  • Ability to view messages dispatched by other users
  • Integration with Amcom products

“Commtech Wireless continues its dedication to industry-leading communication device interoperability with the release of our latest version of Commtech Messenger,” said Nathan Buzza, of Commtech Wireless, a Division of Amcom Software.  “A key focus in this release was providing customers with new and better ways to link equipment from different vendors to ultimately improve productivity and safety.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Software Acquires SDC Solutions

Amcom Software announced the acquisition of SDC Solutions, Inc. of Manchester, N.H.  The combined companies further strengthen Amcom’s position in the market for call-center and emergency management software, increasing their customer base and expanding customer solutions.

SDC Solutions’ products handle critical communications at healthcare, hospitality, higher education, government, and corporate organizations in the United States.  Said Amcom CEO, Chris Heim, “SDC Solutions has earned a strong presence in the same markets we already serve and excels at providing solutions in the small to mid-sized market.  We’re impressed with SDC Solutions’ well-regarded software and anticipate remarkable demand for these products from Amcom customers as well as the market in general.  SDC Solutions enjoys the loyalty of some of the country’s finest organizations and those customers can rest assured that we intend to continue serving their needs as our number one priority.”

This acquisition comes at a time when demand is increasing for mission-critical communications solutions for small to mid-sized organizations, especially in the healthcare and hospitality markets.  Regardless of size, hospitals, hotels, and other organizations are finding they need to make sure critical communications are carried out quickly, efficiently, and accurately. “This is a new era for small to mid-sized organizations,” said Amcom CFO Dan Mayleben.  “They realize smart technology choices can propel them forward.  The acquisition of SDC Solutions helps us serve this need in key industries.”

Also prompting this acquisition was a growing number of requests from SDC Solutions customers to extend their mission-critical software solutions to help manage problems related to 911 call management, incident management, and critical paging infrastructure.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Software Adds RFID to Call Center Capabilities

Amcom Software has added radio frequency identification (RFID) capabilities to its call center suite.  With this update, Amcom offers precise, automated, staff location and management using RFID.  The RFID technology works with the Amcom system to automatically update where hospital staff is located, so they can be contacted more quickly.  This precision helps hospital call centers operate more efficiently and effectively by speeding response, eliminating manual update processes, and improving patient care.

According to Amcom Software product management director, Ed Hixon, “The addition of RFID technology to our suite is another example of how we listen to our customers’ needs and develop new ways to serve them.  We’ve seen a lot of interest in having up-to-the-minute information about the availability of hospital staff and are excited about the new, integrated solution.”

Amcom’s call center suite incorporates Time Domain Corporation’s PLUS line of precision ultra wideband (UWB) real-time location system (RTLS) tags, readers, antennas, and software.  When personnel enter, leave, or change locations within the facility, their contact records within the Amcom call center system are instantly updated.  When a call center activity is initiated, precise information regarding their whereabouts makes it easy to use the individual’s preferred messaging technology to reach them, wherever they are.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Software and Altura Announce Partnership

Amcom Software and Altura Communication Solutions have established a partnership under which Altura will distribute Amcom’s communications software products.  The primary focus will be on Altura’s extensive customer base of Fujitsu and Avaya customers, as well as on their existing procurement channels for government agencies.  Amcom will provide mission-critical solutions for enhanced 911, emergency notification, and call center management to Altura’s voice-over-Internet protocol (VoIP) customers.

According to Amcom CEO Chris Heim, “Altura’s strong reputation as a nationwide provider of end-to-end communications solutions makes them a great partner for Amcom.  We’ve had great results working with Altura and with this agreement we’re making it even easier for their broad customer base to benefit from our full communications and emergency management suites of solutions.”

“We’ve enjoyed a good relationship with Amcom over the years and are impressed with their momentum in call center and emergency communications solutions,” added Bob Blazek, president and CEO of Altura.  “Together, we will continue to help our customers enable mission-critical communications by leveraging our service capabilities with Amcom’s broad footprint of solutions.”

Call Altura at 800-654-0715; Amcom can be reached at 800-852-8935.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Software Acquires CommtechWireless

Amcom Software has acquired CommtechWireless, provider of technology that connects critical data sources, such as nurse call alarms and patient monitors, to people via their preferred communication devices.  The addition of CommtechWireless will enable Amcom to meet growing demand from customers — especially in the healthcare, government, and hospitality industries — to further streamline communications, improve response time, and enhance effectiveness.

Said Amcom Software CEO Chris Heim, “For 40 years, our customers have relied on Amcom as their mission-critical communication backbone.  Today, we have extended this backbone to integrate data from devices and instantly connect these islands of critical information to the people that need to know about it and act on it.”

CommtechWireless has operations in the United States, Australia, Hong Kong, and Europe.  Its employees and operations will remain in their current locations, forming a new division of Amcom Software.  CommtechWireless CEO Nathan Buzza and president Zane Lewis will join Amcom Software to lead the division.  “We are thrilled about this acquisition and how it will benefit our customers and employees,” said Buzza.  “It’s a perfect match in terms of products, industries, and company culture.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Software Introduces New WebXchange Platform

Amcom Software introduced Amcom WebXchange 7.0, the latest version of its platform for directory, paging, and on-call scheduling.  The new version of WebXchange features a completely redesigned user interface that takes all the functionality of earlier versions of WebXchange to new levels, making it easier for individuals across entire organizations to perform directory searches, send email and pager messages, and manage staff schedules.

Organizations with large staff scheduling challenges, such as those in the healthcare and hospitality industries, are quickly finding that a browser-based, self-service scheduling platform is the preferred alternative to sending “scratchpad scheduling” updates to already overloaded call centers.  “When customers try the online, calendar-format scheduling tools in WebXchange, we don’t think they’ll want to return to their old ways of handling things,” said Amcom Product Manager Gerard Shallo.  “It’s so much easier to manage schedules; they’ll have a hard time believing they ever got along without it.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Launches Next-Generation “Mass Notification 2.0” Solution

Amcom Software has released Amcom e.Notify 4.5, a next-generation advance in mass notification and emergency management technology.  This release continues and expands on the company’s platform of solutions for managing safety and health issues.  As mass notification has matured, organizations are finding that they need to surpass simple blast notifications and want new capabilities.

“Customers are telling us they want to do more than simply ‘ring the bell’ to tell their employees, guests, patients, students, or response teams that there is a problem,” said Amcom CEO Chris Heim.  “They need to know if the victim or caller is safe or in trouble.  They need a focused dialog with emergency teams to ensure situational awareness, coordinated response, and risk management.  They need to escalate and communicate in many different ways in order to make sure teams are handling assigned tasks via standardized procedures and are aware of dependencies.  This release of e.Notify takes the next step into ‘Mass Notification 2.0’ to help connect everybody involved in managing an emergency so they can work quickly, with better information and coordination, to solve the problem at-hand.”

For more information, call 800-852-8935 or go to www.amcomsoftware.com.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Amcom Software Receives Department of Defense Security Approval

Amcom Software received approval from the Joint Interoperability Test Command (JITC) of the U.S. Department of Defense for their communications software suite.  By achieving JITC approval, Amcom’s Smart Center, Smart Console, Computer-Telephony Integration (CTI), Smart Web, Smart Speech and e.Notify applications have been shown to provide the highest levels of Information Assurance (IA) security as required by the U.S. Government and the U.S. Military.

“This is great news for Amcom and for all our customers,” said Greg Stinson, Amcom Vice President of Development.  “No other provider can match our extensive range of applications with government-approved security and interoperability.”

To qualify for JITC and IA approval, Amcom Software completed rigorous federal government testing and compliance processes under real-life conditions.  According to JITC, their system tests national security and IT systems to show they have the ability to provide and accept data, information, materials and services; including both the technical exchange of information and the end-to-end operational effectiveness of that exchange.  JITC serves the Defense Information Systems Agency, combatant commands, the Department of Defense and other federal agencies, allies, coalition partners and commercial vendors.

“We’re thrilled to have again achieved this high level approval.” said Chris Heim, Amcom CEO.  “We view JITC and IA approval as a key way to prove our capabilities to all our customers, both inside and outside the government.”

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]