Tag Archives: Ameridial

Ameridial Announces New Executive VP and VP of Healthcare Sales

Telesolutions Leader Appoints Matt McGeorge and Craig Vretas to Usher in New Business

Ameridial, a customer service solution center, announced two notable promotions:

With ten years of customer service and sales expertise, Matt McGeorge was named executive vice president of the privately-held organization. Over the past seven years, McGeorge has immersed himself in the business, learning and mastering every nuance of the organization from call center operations to client services. In every capacity Matt has demonstrated a thorough understanding of the day-to-day operations and program management with a proven track record of meeting or exceeding client goals and expectations. With a strong focus on long-term strategic growth, McGeorge will be responsible for the company’s overall sales and marketing strategy.

Similar in background and breadth of industry know-how, Craig Vretas was appointed vice president of healthcare services. A true call center professional, Vretas worked his way from managing the call center to project management, most recently serving as director of business development. Joining the Ameridial team in 1997, Craig’s expertise in customer service and support lend unparalleled professionalism and integrity to every project. Vretas will be responsible for developing and acquiring new business for Ameridial’s healthcare division.

Ameridial congratulates Matt McGeorge and Craig Vretas; the company looks forward to a prosperous future with each of them.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Ameridial Opens Fort Kent, Maine Call Center

Ameridial opened a new healthcare call center in Fort Kent, Maine. This new operation is Ameridial’s ninth call center and their first center in Maine. The Fort Kent location is dedicated healthcare center supporting members and providers of regional health insurance plans.

Ameridial President Mark Schmidt described the community support as unprecedented in his thirty years of experience opening call centers. “I’m very pleased with the initial response,” he said. “It’s really refreshing. I’m sure we’re going to have a good center there.” Schmidt went on to say, “These are times of explosive growth in one of our strongest markets (healthcare) and I see this expansion as the first growth step of several expected over the next few years. We are grateful to both our clients and our staff for their support in making this possible.” The new contact center, located at 69 Pleasant Street, will employ about 100 people.

Founded in 1987 and with over 1,000 employees, Ameridial is a privately held company based in North Canton, Ohio. They operate nine contact centers in three States, offering flexible, scalable, cost-effective contact center solutions with a focus on customer service.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Ameridial Successfully Completes SSAE 16 Type II Audit

Ameridial, Inc., a provider of healthcare call center services, announced the successful completion of its SSAE 16 Type II audit. The audit was conducted by an independent accounting firm who performed an extensive review and testing of Ameridial’s business processes and controls. Also known as the second-generation data center audit standard, SSAE 16 Type II audits have replaced SAS 70 type II audits as the benchmark compliance report for organizations that have to abide by privacy and security regulations.

“Maintaining excellent customer service and operational controls have always been hallmarks of Ameridial and meeting the benchmarks required by the new SSAE 16 standard are a big validation of this,” said Richard Smalley, CIO at Ameridial. “Having SSAE 16 certification is essential for doing business with our health plan and provider partners. It clearly demonstrates Ameridial’s commitment to protecting personal health information on behalf of our clients.”

For the SSAE 16 Type II certification, Ameridial was audited extensively in the areas of data protection, security, and availability/network uptime.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Ameridial Celebrates 25 Years

On June 28th, 2012 an open house was held honoring Ameridial and its employees for 25 years in business. Several local dignitaries joined the festivities including, Thomas Queen, community relations coordinator for Congressman James Renacci of the 16th District Court of Ohio, Senator Scott Oelslager, Ohio Senate for the 129th General Assembly, Janet Weir Creighton, Commissioner, and Dr. Peter Ferguson, Stark County, Ohio, Commissioner. July 1st was the actual Anniversary date.

Ameridial was founded 25 years ago as a privately held company headquartered in Ohio. It provides both the outbound and inbound call center services, winning awards and growing its business during the past two and a half decades.

Ameridial has carved out several specialties. Notably is its expertise in the healthcare field, having supported leading healthcare organizations, leveraging personnel, technology and experience to help these companies save money and exceed government regulations.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]