On Thursday June 13th, Call 4 Health
received the 2019 Award of Excellence (for 5 consecutive years in a
row!) and the Call Center Award of Distinction from ATSI—The Association of
Teleservices International, Inc.
The Award of Excellence involves an independent
firm that “mystery shops” messaging services and grades the service they
The Call Center Award of Distinction is a
sister program to the Award of Excellence that focuses on longer,
more involved call handling designed to measure the skills of professional call
center agents throughout North America.
These awards go only to companies that achieve the
highest scores on a broad set of criteria like ring time, accuracy of answer
phrase, operator guidance of call, manners, etc.
Congratulations to our team for all of your
hard work! We couldn’t have done it without you!
The Sun Sentinel honored six business leaders with its annual Excalibur Award, including Call 4 Health’s CEO Joe Pores. The Excalibur awards recognize outstanding contributions to their organizations and communities.
Awarded May 7, 2019, the Excalibur Awards honor business
leaders in South Florida for 2018. The awards recognize business achievement
and civic contributions each year, starting in 1978. The winners for this esteemed
business leader of the year award were selected by a panel of the Sun Sentinel
Media Group and nominations from the public.
Call 4 Health is a nationwide service, operating 24/7. It
employs 300 people in Delray Beach, with offices near Baltimore and Nashville,
where it employs 200 more. The company, which handles 1.5 million calls each
month, generates more than $20 million in annual revenues, with an annual 25
percent growth rate.
Formed in 1997 as a medical answering service, the company
expanded over the years from answering doctor office’s calls to offering
advanced healthcare services including patient registration and appointment
services for healthcare systems, hospitals, and hospice organizations.
Additionally, some hospitals outsource their internal switchboard function to
Call 4 Health.
The 1Call Division of Amtelco received interoperability certification for the Genesis Intelligent Series call center console solution with the version 8.x Unify OpenScape 4000 PBX (private branch exchange) by the Unify Technology Partner Program, based in Munich, Germany, on December 3, 2018. Amtelco is a Unify Technology Partner, with Advanced Level status.
Testing of the Interoperability between 1Call’s Genesis Intelligent Series solution and Unify’s open SIP interface for the OpenScape 4000 PBX was conducted remotely in October by 1Call’s PBX Integration Lab staff in McFarland, Wisconsin, and the Unify Communications Development Lab in Beersel, Belgium.
1Call received interoperability certification from Unify in 2016 for the Infinity Intelligent Series call center console solution with the version 7.x Unify OpenScape 4000 PBX. According to Amtelco president Tom Curtin, “Amtelco is extremely excited to have this certification to bring to our wonderful partner-customers that are looking forward to getting the best of Unify and Genesis in one tight integration.”
For more information about 1Call’s Genesis Intelligent Series for hospitals, clinics, and healthcare enterprises, 800-225-6035, email@example.com, or www.1call.com.