The Sun Sentinel honored six business leaders with its annual Excalibur Award, including Call 4 Health’s CEO Joe Pores. The Excalibur awards recognize outstanding contributions to their organizations and communities.
Awarded May 7, 2019, the Excalibur Awards honor business
leaders in South Florida for 2018. The awards recognize business achievement
and civic contributions each year, starting in 1978. The winners for this esteemed
business leader of the year award were selected by a panel of the Sun Sentinel
Media Group and nominations from the public.
Call 4 Health is a nationwide service, operating 24/7. It
employs 300 people in Delray Beach, with offices near Baltimore and Nashville,
where it employs 200 more. The company, which handles 1.5 million calls each
month, generates more than $20 million in annual revenues, with an annual 25
percent growth rate.
Formed in 1997 as a medical answering service, the company
expanded over the years from answering doctor office’s calls to offering
advanced healthcare services including patient registration and appointment
services for healthcare systems, hospitals, and hospice organizations.
Additionally, some hospitals outsource their internal switchboard function to
Call 4 Health.
Amtelco, a leading supplier of
communication technologies and software communications applications for more
than forty years, announced that its Genesis Intelligent Series solution is
compliant with key Avaya IX Workplace Calling solutions from Avaya, a global
leader in solutions that enhance and simplify communications and collaboration.
The Genesis software switching solution
provides the Intelligent Series applications with advanced software-based
telephony. Genesis provides an all-inclusive, enterprise-wide call center with
skills-based automatic call distribution (ACD), built-in speech recognition,
text to speech, and voice services to improve call routing and management.
Users can keep metrics with customizable reporting, enhance accountability with
call logging and video screen capture, connect remote agents, and manage
automated dispatch and on-call scheduling. Genesis can operate in a virtual
server environment or in the cloud, enabling businesses to grow without adding
additional hardware, helping save time and money.
Intelligent Series release 5.3.6774 application is now compliance-tested
by Avaya for compatibility with Avaya IX Workplace
components Avaya Aura® Communication Manager 8.0 and Avaya
Aura Session Manager 8.0 via a SIP trunk.
Industry veteran Peter Lyle DeHaan released his insider’s
guide to starting an answering service earlier this year. How to Start a
Telephone Answering Service concisely shares the essential information
needed to start an answering service. Based on decades of industry experience
and years of consulting for hospital communication centers, healthcare
call centers, and medical answering services, Peter Lyle DeHaan, PhD, released this book as a service to
“I open the book trying to talk people out of starting an
answering service. If they decide to proceed, I want them to do it right and
not damage the industry by making naïve mistakes,” said DeHaan. It’s an
essential resource for anyone thinking about starting a medical answering
“When I consulted for the industry, people kept asking for
information on how to start an answering service. I repeated the same advice so
often, that I eventually to putting it online.” Since day one that website
received steady traffic. Now, for the first time, that updated information is
available in a book. Available in paperback and e-book.
Learn more at www.StartAnAnsweringService.com.
Call 4 Health announced details for its 5th Annual User Conference, January 16-17, 2019 at the Delray Beach Marriott. The intensive, two-day event will focus on customer service satisfaction, in which participants will acquire the essential tools, resources, and solutions necessary to manage and elevate their business’s healthcare footprint. Conference features include informative industry lectures, networking opportunities, and interactive discussion pods to bring businesses to the next level and beyond.
“The Annual User Conference is our way of equipping industry clients and partners with the influential tools they need to thrive in the healthcare industry,” said Joseph Pores, CEO of Call 4 Health. “This year’s schedule of training sessions, networking opportunities, and entertainment is sure to make the 2019 conference unparalleled.”
This year’s keynote speaker is Kevin Ames, Director of Speaking and Training at the O.C. Tanner Institute, a global center focused on strategic employee culture and engagement. Ames is one of the highest ranked presenters at the Evanta Leadership Summit and has delivered addresses for Fortune 500 companies all over the world, including Dow Chemical, Frito Lay, and Bose. His presentation is entitled, “Influence Greatness,” and will focus on empowering employees and leadership to create a successful and productive company culture.
Sponsors include 1 Call, Compass IT Compliance, Commonwealth Purchasing Group, Crown Castle, and BlueStream. For more information visit call4health.com.