The Gift of a Lifeline
By Tony Stramandinoli The mission of Julie Valentine Center, in Greenville, South Carolina, is to raise awareness and help victims of child abuse and sexual … Read more
By Tony Stramandinoli The mission of Julie Valentine Center, in Greenville, South Carolina, is to raise awareness and help victims of child abuse and sexual … Read more
By Patty Maynard As hospital contact centers are tasked with being more accountable to their healthcare systems, measuring return on investment (ROI) becomes a necessity. … Read more
By Clare Dorrian Marie Curie Cancer Care is a UK charity, which provides end of life care for people with terminal illnesses. The organization is … Read more
By Laura Alt LaLuzerne Valley Health is a not-for-profit organization serving the healthcare needs of residents in Virginia, West Virginia, and Maryland. Valley Health provides … Read more
Capital Health is Nova Scotia’s largest provider of health services. They operate hospitals, health centers, and community-based programs throughout Halifax Regional Municipality and the western … Read more
By Chris Heim Southern New Hampshire Health System (SNHHS) serves Greater Nashua and 12 other communities across much of southern New Hampshire. The system is … Read more
By Mike Devine New technology not only brings new opportunities but also new challenges to the healthcare contact center industry. Over the years, the number … Read more
By Chris Heim The most important part of any problem solving or improvement effort you may undertake is making sure you focus on the issues … Read more
By Chris Heim As a vital support arm of Carolinas HealthCare System (CHS), TeleHealth Solutions provides a long list of critical call center services for … Read more
By Geri Hammes and Lora Foreman-Krall The new 2009 influenza strain, H1N1, brought more than one challenge to those of us in the healthcare industry. … Read more