contact center case studies

By Eric Camulli While several variables often factor into the purchase of healthcare coverage, strong customer service can be a true differentiator in the marketplace. … Read more

By Eric Camulli Established in 1996, excelleRx provides medication counseling and pharmaceutical distribution services for 70,000 hospice and chronic care patients throughout the United States. … Read more

By Joe Heinen Presbyterian Health in New Mexico has made customer service the focus of a transformational effort that may serve as a model for … Read more

By Chris Heim Advocate Health Care, based in Oak Brook, Ill., is a faith-based, not-for-profit health system. It is the largest healthcare provider in Illinois … Read more

When an emergency call comes in at the communications center of the Regina Qu’Appelle Health Region in Regina, Saskatchewan, it could be originating across the … Read more

By Chris Heim Goshen General Hospital is a community hospital serving the 32,000 people of Goshen, Ind., that staffs more than 150 physicians across nearly … Read more

By Darin Southard Children’s Healthcare of Atlanta Children’s Healthcare of Atlanta (Children’s) is a not for profit organization that strives to enhance the lives of … Read more

By Laura Alt LaLuzerne, with Michelle Jacobson Wednesday, August 1, 2007, started out as a typical day at the Hennepin County Medical Center in Minneapolis, … Read more

By Kathy Veldboom Rising healthcare costs are an issue for which providers are desperately seeking solutions. An increasing number of large, multi-facility healthcare networks are … Read more