Survey Myths Debunked: Low Response Rates
By Bob Kobek One common myth I often hear about surveys is that “response rates are declining.” There are always variables that might cause this, … Read more
By Bob Kobek One common myth I often hear about surveys is that “response rates are declining.” There are always variables that might cause this, … Read more
By Nicole Limpert Jackson-Madison County General Hospital is in Jackson, Tennessee, and is part of the West Tennessee Healthcare System. The 123-bed hospital opened on … Read more
Using Technology to Support a Strong Patient Access and Retention Strategy By Mark Dwyer Today, interoperability and integration are standard must-haves for successful healthcare contact … Read more
Offers customized platform to capture, measure, and improve patient and employee experience Mobius Vendor Partners (MobiusVP) expands into the healthcare market with the launch of … Read more
With Increased Competition and More Patient Options, Providing Excellent Customer Service Is More Important Than Ever By Peter Lyle DeHaan, Ph.D. I’ve covered various aspects … Read more
By Nicole Limpert Hospital call centers provide a critical service to both patients and healthcare organizations. In previous articles we’ve explored how call centers are … Read more
Peter Lyle DeHaan Publishes New Book: Sticky Customer Service Peter Lyle DeHaan released his latest book, Sticky Customer Service: Stop Churning Customers and Start Growing … Read more
By Gary Druckenmiller In recent years, hospitals have become increasingly familiar with the merits of providing a superior experience to patients and consumers. Studies show … Read more
By Ravi K. Raheja, MD Once a triage nurse has done an initial evaluation on a patient, there are times when the protocol or circumstances … Read more
1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace, … Read more