1Call Integrates with QGenda to Enhance On-Call Scheduling
1Call announced that healthcare customers who manage on-call and physician scheduling with the 1Call and QGenda scheduling platforms, can now deliver calls and messages to … Read more
1Call announced that healthcare customers who manage on-call and physician scheduling with the 1Call and QGenda scheduling platforms, can now deliver calls and messages to … Read more
By Allison Hart There is no question that hospitals and health systems strive to deliver the best possible clinical care. But today, organizations aren’t just … Read more
By Wes Hayden Even consumers not directly impacted by the Affordable Care Act are seeing a big shift in healthcare. Instead of simply accepting the … Read more
By Clark Ridge Customer satisfaction has long been synonymous with great customer service. Yet when a customer is a patient, his or her needs are … Read more
By Jay Reilly A recent Yankee Group survey found that, during 2010–2014, preferences for traditional channels such as home telephone, email, and desktop Web have … Read more
By Margaret Page Like children with a shiny new toy, adults introduced to social media jumped in and started playing – posting personal photos to … Read more
By Marlene Grasser Healthcare call centers are again taking center stage due to recent changes in healthcare delivery. The Affordable Care Act (ACA) is creating … Read more
By Marlene Grasser Key to an effective healthcare experience is caring for patients during the entire continuum, including the transition out of the acute hospital … Read more
An Interview with David Lloyd, CEO of IntelliResponse, by Peter Lyle DeHaan, Ph.D. The medical call center has seen many changes in the last few … Read more
By Richard McCrossan This year will be the year that we see Web chat really starting to take hold in the contact center – and … Read more