Tag Archives: Echo Inc

HealthStream Introduces Echo Inc. to Deliver Contact Center Solutions

HealthStream announced Echo Inc., its newly formed company that combines its HealthLine Systems and SyMed Development businesses, which were acquired in March 2015 and October 2012, respectively. Echo addresses medical staff credentialing, payer credentialing, provider enrollment, provider analytics, and contact center solutions. More than 2,000 healthcare organizations are already benefitting from Echo’s powerful suite of products.

“Today is an exciting day for our clients, employees, and our ‘Plugged into Echo’ partners. Building on the successes of our predecessor companies, Echo’s solutions are playing a crucial role as hospitals seek to transform manual, error-prone activities into scalable, paperless processes that comply with regulations and optimize outcomes,” said Michael J. Sousa, president, Echo. “Moreover, I am excited about our emerging innovations, which I believe will shorten credentialing and enrollment timelines, boost care quality, fuel admissions, and bolster patient and provider satisfaction.”

Echo offers five primary solutions for healthcare organizations, which can be deployed individually or integrated. They are EchoCredentialing, EchoOneApp, EchoAccess, EchoAnalytics, and EchoOnboarding. Echo also launched its “Plugged into Echo” network, a growing eco-system of partners who provide solutions for the Echo community. Their new website is www.echo-solutions.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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HealthLine Systems’ Recognizes BJC HealthCare Call Center

HealthLine Systems, Inc. announced that its contact center Client Advisory Panel has selected BJC HealthCare Call Center as the 2008 recipient of the national Client Recognition Award.

This distinction recognizes contribution to a health care organization utilizing HealthLine Systems’ contact center software solutions Sharp Focus® and EchoAccess™. Criteria for selection include:

  • Measurable financial impact,
  • Interventions clearly related to the software, and
  • Lessons learned to raise the standard of practice for the industry.

Previous Client Recognition Award recipients include distinguished healthcare leaders: Sharp HealthCare (2004), Emory HealthCare (2005), Georgetown University Hospital (2006), and Tenet Healthcare Call Center (2007).

For more information, visit www.echo-solutions.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]