Tag Archives: Keona Health

Keona Health Remote Work Capabilities Thrive for Healthcare Contact Center

Keona Health Inc., a healthcare CRM and patient access platform announced that Assistance Services Group, a Sykes Company, experienced enormous spikes in volume for its 235 call center agents. Assistance Services Group operates a healthcare contact center covering 18 million patients in Canada.

 “Covid-19 created a surge well over 600 percent our normal volumes. The combination of productivity, clinical safety, and the ability to work remotely were crucial elements needed to defeat the first COVID wave,” said Diane Legault, senior director of telehealth operations & client relations, Sykes Canada. Their use of Keona Health’s Health Desk solution helped them “deliver a responsive and reliable platform that would weather any type of surge, such as COVID-19.”

Keona’s Health Desk provides one seamless interface for handling any patient question including triaging patients with rules-based algorithms and AI-driven workflow. “Health Desk is a mission-critical resource and one that has to deliver robust reliability. We committed hundreds of hours to ensure that every one of our clients successfully navigated the first wave of COVID-19,” said Oakkar Oakkar, Keona Health CEO. “Keona focuses on improving patient access, cutting contact center redundancies, and providing real time intelligence to optimize care.”

Visit KeonaHealth.com to learn more.

Keona Health Adds Two Industry Veterans

Keona Health, the innovative developer of Health Desk, an AI-driven healthcare CRM, and patient access platform, announced that Gina Tabone, VP strategic partnerships, and Darin Southard, chief commercial officer, have joined its leadership team.

Oakkar Oakkar, Keona’s CEO, commented, “Gina’s background is a perfect fit with Keona’s goal to provide every patient the accurate and personalized care they deserve, anytime and anywhere. I couldn’t be more thrilled to welcome her to the team.”

Southard said, “the reason I chose to join Keona is the company’s innovative platform that helps healthcare organizations solve some of its biggest challenges: triaging and getting patients scheduled at the appropriate level of care, whether it’s a telehealth or in-person appointment. COVID 19 has certainly changed the way healthcare services are scheduled and delivered, and the Keona Health Desk platform integrates with the health system’s EMR to streamline that process.”

Keona Health partners with many health systems, group practices, and outsourced contact centers to provide convenient access to its Health Desk platform to optimize the patient engagement workflows handled by agents/nurses and self-service options by patients on the web.