LVM Systems invites all healthcare call centers to their 2009 conference, Essential Pieces – Supporting Your Success. It is Wednesday and Thursday, October 21-22 at the Scottsdale Plaza Resort in Arizona and offers an industry-centered agenda, with three concurrent tracks:
Headliners include Doctors Barton Schmitt and David Thompson, authors of the telephone triage protocols and self-care guides. They will present “Ten Pediatric Infections Not to Miss” and “Dangerous Pregnancy Symptoms,” as well as be available for clinical networking sessions and an informal Q & A.
The marketing and strategy keynote is Travis Froehlich, VP of planning for the Seton Family of Hospitals in Austin, Texas. Froehlich has expanded Seton’s triage call center to an enterprise-wide hub for patient navigation, including disease management, transfers, and referral services. “Moving the Call Center to an Enterprise Role” is an essential session for vice presidents and managers with a grander vision for access management and optimizing patient connections.
More than 20 additional presentations will be made by call center managers and industry leaders.
Download the conference PDF at www.lvmsystems.com/news.php or call 480-633-8200.
LVM Systems, a long time provider of installed call center software, now offers a fully hosted solution, Virtual Call Center. Their E-Centaurus software is available for use via the Internet. President Les Mortensen comments, “We’ve had this option in use by our own remote staff for nearly seven years. The challenges of today’s healthcare environment create the perfect opportunity to offer it externally, as well.”
LVM’s sales directors are frequently hearing hospital managers say, “Our IT folks are so focused on the enterprise EMR launch, it is difficult to get their attention and support for other information systems.” The Virtual Call Center is accessed via an Internet connection through Windows Terminal Server, bypassing the need for onsite server purchase and set-up.
The other benefit is economical. Many health systems have a freeze on capital expenditures, eliminating new licenses and hardware purchases, which would normally be capitalized. LVM Systems offers an option to license the Virtual Call Center on a monthly payment plan, if needed, to avoid requesting capital dollars. Therefore, software fees can be covered through the call center’s operational budget.