Three Tactics for Transforming a Call Center into a Care Center
By Gina Tabone Healthcare strategists must lead the campaign to transform call center agents into caregivers and move from a call center mentality to a … Read more
By Gina Tabone Healthcare strategists must lead the campaign to transform call center agents into caregivers and move from a call center mentality to a … Read more
By Peter Lyle DeHaan, Ph.D. Email is a cost-effective way to reach customers and patients. But just because it’s cheap and easy doesn’t mean it’s … Read more
By Russell Trahan Throughout the business landscape, countless days and hours are spent on the hiring process – rifling through resumes, conducting phone and in-person … Read more
By Ben Laube Developing and representing your brand effectively via social media is one of the most important tasks to consider when jumping into social … Read more
By Robert Porter The Affordable Care Act (ACA) will bring big changes for all Americans. During this transitional period and into the foreseeable future, people … Read more
By Terry Barber Inspirational taglines can be misleading. Judging by many of today’s corporate taglines and promises, you would assume many inspiring sound bites belong … Read more
By Brenda Beukelman and Christine Rhodes Do you know the marketing team? These are the people who live in those interestingly decorated offices, most likely … Read more
By Lee B. Salz Superman, as strong he is, is paralyzed by kryptonite. It brings him to his knees, despite his superhuman strength. Sales people … Read more
By Peter Lyle DeHaan, PhD You say and believe that your call center is good, but can you prove it? What you need is a … Read more