Just Ignore It, It’s Only a False Alarm
By Peter Lyle DeHaan, PhD If you have technology in your call center, then you’ve likely been frustrated by false alarms and erroneous error messages. … Read more
By Peter Lyle DeHaan, PhD If you have technology in your call center, then you’ve likely been frustrated by false alarms and erroneous error messages. … Read more
By Sherry Smith, RN, MSN, MBA The economic crisis is affecting numerous industries across the nation. Almost daily, we are exposed to news about layoffs, … Read more
By Julie Bruns and Sue Altman Healthcare is often cited as a safe industry during downward economic times, but we know that no industry is … Read more
By Peter Lyle DeHaan, PhD When I ask folks if they work at an in-house or an outsource call center, I am surprised at how … Read more
By Peter Lyle DeHaan, PhD In retail, the term “shrinkage” euphemistically refers to stock which “disappears” before it can be sold. It is product that … Read more
By Sara Sutton Fell There is an increasingly notable trend that promises to redefine the way businesses save money and employees enjoy higher levels of … Read more
By Peter Lyle DeHaan, PhD How often have you called someplace and wondered if you reached the right number? All too often, calls are answered … Read more
By Brenda Beukelman and Christine Rhodes Do you know the marketing team? These are the people who live in those interestingly decorated offices, most likely … Read more
By LeAnn Thieman Steven, an anesthesiologist on call with the local hospital, recently admitted, “I’m really stressed out. I didn’t realize how much time I … Read more
By Kelly L. Weber In days gone by, the front lobby was the showcase of a hospital, but this is no longer the case. Most … Read more