Startel Taps Derek Borz as New Eastern Regional Healthcare Sales Manager

Startel Corporation expanded its sales team with the addition of Derek Borz, as healthcare sales manager for the eastern region. Borz has twenty years of sales experience with an expertise in healthcare and public safety. Most recently Borz served as a regional sales director with TelmedIQ. Previously, he was a regional sales director with Spok, Inc. (formerly Amcom Software and XTEND Communications). In his new role, Borz will handle healthcare sales and business development in the eastern region of the United States.

“Derek is a proven leader and will play a key role in helping us to further support our current healthcare customers and as well as build out our contact center suite and drive growth for Startel,” said William Lane, president and CEO of Startel. “We are very excited to have him join our team.”

“I am excited to join Startel where I can make a meaningful contribution in taking the company’s healthcare focus to the next level,” said Borz. “I look forward to working closely with the sales team to drive growth and capture market share.”

For more information contact Startel at 949-863-8776 or visit

Health Navigator Adds Spanish and German

Healthcare is confusing enough for consumers, but language barriers increase the complexity. That’s why Health Navigator expanded the language capabilities of its diagnostic platform to include Spanish and German translations to increase access to telehealth solutions for providers and patients. This makes it easier for non-English speaking patients to utilize e-health tools and applications, ensuring greater accuracy when they use virtual care.

According to David Thompson, MD, founder and CEO of Health Navigator, the expanded language capabilities demonstrate the agility, flexibility, and accessibility of the Health Navigator platform. Providing a multilingual platform also broadens Health Navigator’s ability to work with international clients and deliver the same product capabilities regardless of language.

“We are making it easier for healthcare providers to engage and facilitate communication with patients along the healthcare continuum,” said Dr. Thompson. Additionally updates are in progress to add simplified Chinese and French language capabilities to the Health Navigator platform. The new language translations are available immediately to Health Navigator clients and are easily accessible through the application programming interface. There is no additional charge for secondary language functionality for Health Navigator clients.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

New Book Guides Nurses in Growing Practice of Telephone Triage

Carol Rutenberg, RN-BC, C-TNP, MNSc and M. Elizabeth Greenberg, RN-BC, C-TNP, PhD, have just written a book many nurses will want to keep close by their side. The Art and Science of Telephone Triage: How to Practice Nursing Over the Phone delves into a topic that has scarcely been outlined in detail before in a textbook.

According to the forward by Suzanne Wells, MSN, RN, president of the American Academy of Ambulatory Care Nursing (AAACN), which endorsed the book, it’s been almost 20 years since a book on the topic has been written.

The book outlines the evolution of telephone triage and presents clinical issues, program design, quality and risk management topics, and real-life examples. The text is designed for anyone who provides nursing care over the phone as well as ambulatory care nurses, nurse leaders, managers and administrators, physicians, front-line staff nurses, and anyone interested in the design or practice of this challenging form of patient care.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Rutenberg and Greenberg to Release Telephone Triage Book

Carol Rutenberg, RN-BC, C-TNP, MNSc and M. Elizabeth Greenberg, RN-BC, C-TNP, PhD announced the upcoming release of their new book The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone. This is the first book published in almost 20 years that addresses the complex practice of telephone triage nursing.

Based on current practice, nursing theory, research, and experience, Carol Rutenberg and Liz Greenberg present a balanced, common-sense, reality-based approach to the practice of telephone triage nursing. This book is a must-read for everyone working in the fields of ambulatory care and telehealth nursing, from manager to educator or front-line nurse. Physicians, administrators, and others involved in the provision of care over the telephone will also find this an invaluable resource in understanding the practice of telephone triage nursing. The book has been endorsed by the American Academy of Ambulatory Care Nursing and will be available September 2012.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

TIA Files Comments on EPA Energy Star Program Requirements

The Telecommunications Industry Association (TIA), representing manufacturers and suppliers of high-tech communications networks, filed comments with the EPA in response to the draft program requirements for telephony. In addition to making several technical recommendations on applying the program to modern telephony, TIA commended the program’s outreach to industry to ensure the requirements of the Energy Star program evolve to reflect technology developments, while enabling companies to innovate best-in-class technologies.

“TIA members have long been supporters and participants in the Energy Star program,” said TIA president Grant Seiffert. “As a Standards Development Organization (SDO), TIA has seen first-hand how voluntary, market-driven standards lead to innovation in our industry. Energy Star has played a critical role in providing incentives for the innovation of energy efficient technologies in ways that mandates cannot.:

The comments also stated that TIA members greatly value the Energy Star certification and rely on this certification to market their products to retailers and consumers.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Experts Predict Major Telcos Will Be Strong Force In Cloud Computing

The major global telecommunications companies will become strong players in the cloud computing market as interest from previously cautious end users increases rapidly over the next two to three years, Ovum has predicted. The report, by the independent telecoms analyst states, that AT&T, BT, Orange Business Services, and Verizon Business have made considerable progress in the arena in just over a year, and in terms of services, can now compete with established players from the IT industry.

According to the report, these companies have led a ‘competitive march’ from telecoms into cloud computing and now have widely acknowledged credibility in the field. Peter Hall, report author and Ovum principal analyst, said “The major telcos have a long heritage in providing managed data center services and hosting and have combined this with their networking and security expertise to meet the needs of customers for cloud computing services.

“Orange has coined the term ‘IT operator’ to reflect its new role in IT services by analogy with its traditional role as a network operator. We believe that the global and major regional telcos will become strong players across the full spectrum of cloud computing services including Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS).

“We expect to see interest pick up quite rapidly over the next two to three years, so the time is right for many telcos to be developing a strategy and roadmap for their entry to the market.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

855 for Toll Free Services to be Implemented

The Wireline Competition Bureau of the Federal Communications Commission(FCC) authorized opening the 855 toll free code on October 1, 2010. The announcement was made on June 25, 2010.

The 866 and 855 NPA (Numbering Plan Areas) codes for toll-free service were assigned in1999, supplementing the 800, 888, and 877 NPAs.  The 866 NPA code went into service in July 2000, but implementation of the 855 NPA was deferred until now.  The Database Service Management Inc. forecasted that the current supply of toll free numbers was expected to reach the90% threshold in the fourth quarter of 2011, serving as the impetus for this action.

Earlier this year, the 544 NPA was assigned for personal communication services (PCS) and overlays were announced for Western Quebec (873 to overlay 819), Oklahoma (539 to overlay 918), New York (929 to overlay 718/347), Quebec (579 to overlay 450), and Arkansas(327 to overlay 870).

An overlay means that a new area code is assigned to the same geographic region as existing code(s).  With an overlay, no one needs to change area codes; however, ten-digit dialing becomes required for all calls.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Reference Book Offers Correct Spelling For More Than 10,000 Drug Names

Drug Speller 2010, edited by Anissa R. Nierenberger, aims to offer the correct spelling for more than 10,000 commonly used drugs, including prescription, brand name, generic, experimental, and discontinued pharmaceuticals.

According to Nierenberger, pharmaceutical product names are often misspelled in professional and legal documents.  As a result, Nierenberger compiled more than 10,000 commonly used drugs into one volume to act as a desk reference.  The latest installment of an ongoing annual series, the book organizes drug names in alphabetical order for convenient research.  Information is also categorized into 36 medical specialties, including cardiology, fertility, and diabetes.

“This is the only book that provides spellings for all drugs in one easy-to-use resource,” said Nierenberger.  “It’s designed for reporters, nurses, libraries, hospitals, government agencies, law firms, insurance companies, law enforcement agencies or anyone else in need of accurate information about a wide variety of medications.”

The book lists popularly prescribed medications, lesser-known drugs, and features typographical representation of drug names as intended by their manufacturers including instances of mixing of upper and lower case letters and the insertion of hyphens.

Order Drug Speller 2010 at

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Newfound Launches Free 48-Port Version of Call Recorder Solution

Newfound Communications, Inc., a provider of call recording, interactive voice response (IVR), and dialing solutions announced the immediate availability of a free, 48-port version of IP Call Recorder 2.0.  The free version of IP Call Recorder is configurable and can support an unlimited number of users via 48 concurrent ports.  For advanced call recording operations requiring additional ports and expanded functionality, Newfound offers a full-featured commercial version of IP Call Recorder 2.0, which is now priced at a 50 percent discount compared to previous versions.

The IP Call Recorder is a scalable solution that reliably records any phone conversation, at any time, for any duration in a carrier, enterprize, or call center environment.  Whether calls are automated or agent-driven, IP Call Recorder is the premier VoIP recording solution to verify transactions, improve performance, optimize business processes and accurately evaluate contact center operations.  It is typically utilized for compliance-related call recording operations in banking, financial services, insurance and other markets.

Download the free, 48-port version of IP Call Recorder 2.0 at

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Seventh Annual National Telehealth Conference Dates Announced for 2010

Children’s Physician Network (CPN) will again host this annual national meeting focused on telephone care.  The conference will be Thursday and Friday, September 30-October 1, 2010, at Hilton Hotel in Bloomington (St. Paul/Minneapolis area) Minnesota.

The conference will continue to offer the same number of CEUs as in 2009 but in a condensed time format; the number of days has been reduced from three to two to help with attendees’ costs and time commitments.

The conference is for an audience of nurses and physicians focused on emergent, urgent, and/or telephone care.  Also, this conference will be of value to office and call center triage nurses, physicians, and administrators.  Further details concerning topics, continuing education credits and nationally known speakers will be announced in early 2010.

The Hilton Hotel MSP Airport/Mall of America will again be the location.  Free shuttle transportation to and from the airport, as well as the Mall of America, is available for the convenience of attendees.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]