Offshore Outsourcing for Medical-Related Call Centers
By John Chess Resistance to offshore outsourcing medical-related call centers is waning. One reason is the success other companies that handle sensitive information, such as … Read more
outsourcing articles
To Outsource or Not to Outsource
By Dr. Jon Anton and Cory Gideon Gunderson This year alone, American consumers will make more than 13 billion contacts with the companies from which … Read more
Call Center Outsources to Achieve Strategic Vision
By Paul Spiegelman For many hospitals with internal call centers, the question of outsourcing the operation to an outside company is often a difficult and … Read more
Outsource Your Calls – Not Your Best Practices
By Robert J. Camastro There is no question that outsourcing of call center operations is a growing trend in North America as companies try to … Read more
The Smaller Side of Outsourcing
By Greg Levin More call centers are turning to outsourcers to “fill in the gaps” by taking on smaller projects. It used to be that … Read more
A Call to Outsourcing
By Paul Spiegelman Today’s consumers have higher than ever expectations concerning customer service. They shop for products more judiciously than ever and they turn to … Read more