An Eye For Customer Service
By Peter Lyle DeHaan, Ph.D. It was an emergency run to the eye doctor. Being far-sighted and using a computer all day makes my glasses … Read more
By Peter Lyle DeHaan, Ph.D. It was an emergency run to the eye doctor. Being far-sighted and using a computer all day makes my glasses … Read more
By Peter Lyle DeHaan, Ph.D. Voice logging is an important and valuable call center technology, considered by many to be an indispensable support tool. Voice … Read more
By Peter Lyle DeHaan, Ph.D. When I started publishing AnswerStat’s sister magazine, Connections Magazine, it operated as a virtual company. This wasn’t intentional. It just … Read more
By Peter Lyle DeHaan, Ph.D. Of all the exciting advances in medicine, there is one that falls outside the traditional scope new drugs, innovative procedures, … Read more
Compiled by Peter Lyle DeHaan, Ph.D. Legal issues regarding the recording of phone calls must be considered before embarking on voice logging. This varies on … Read more
By Peter Lyle DeHaan, Ph.D. One of the pioneers of telephone triage protocols is Dr.Barton Schmitt. His telephone triage clinical content for pediatrics is used … Read more
By Peter Lyle DeHaan, Ph.D. Let me be the first to welcome you to the premier issue of AnswerStat magazine. AnswerStat is dedicated to providing … Read more
By Peter Lyle DeHaan, Ph.D. What is benchmarking? At its simplest, benchmarking is objectively comparing your call center with others. Brad Cleveland of Incoming Calls … Read more