Choosing the Right Notificatvion System
By Kathy Veldboom Are you confident that the right people in your organization can be contacted to respond to any number of possible scenarios? Can … Read more
software and equipment articles
Selecting a PC Attendant Console
By Gary DuPont If you are a regular reader of AnswerStat magazine, you are probably familiar with the basic concept of a PC-based attendant console. … Read more
PBX Attendant Consoles
By Peter Lyle DeHaan, Ph.D. PBXs (and ACDs) are generally configured with an attendant console. Though a console can take on different forms and appearances, … Read more
Voice Logging Overview
By Peter Lyle DeHaan, Ph.D. Voice logging is an important and valuable call center technology, considered by many to be an indispensable support tool. Voice … Read more