Measuring Success in Healthcare Contact Centers
Top Metrics for Evaluating Performance and Efficacy By Peter Lyle DeHaan, PhD Call centers have been around for decades, and the industry has an established … Read more
Top Metrics for Evaluating Performance and Efficacy By Peter Lyle DeHaan, PhD Call centers have been around for decades, and the industry has an established … Read more
By Nicole Limpert Did you know that the average hospital has relationships with more than 1,300 different vendors? Tools and technologies from various vendors are … Read more
By Ravi K. Raheja, MD The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the … Read more
By Nicole Limpert We have all seen reports and heard stories about how nurses have left the medical field amid the pandemic. In truth, the … Read more
Make Sure Each Piece of Contact Center Technology Works as a Seamless System By Peter Lyle DeHaan, Ph.D. In continuing our series on call center … Read more
By Nicole Limpert One of the United States’ oldest pediatric hospitals, recently recognized by the News and World Report, and named one of Healthcare’s “Most … Read more
By Nicole Limpert When you think of the most dangerous careers in the United States, it’s understandable to think of farmers, loggers, law enforcement, and … Read more
Mark Dwyer Are you incorporating technology into your communication plan? Today’s consumers, patients, and physicians have expectations about the way you communicate with them. However, … Read more
Should We Embrace Technology in Our Medical Contact Centers or Fear It? By Peter Lyle DeHaan, PhD Throughout the history of the call center industry … Read more
By Matt Everly The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant … Read more