Nine Questions to Assure Peace of Mind in the Cloud
By Richard D. Stier, MBA “There are two ways to look at today’s healthcare contact centers,” said Mary Alice Worrell, director of call center services … Read more
By Richard D. Stier, MBA “There are two ways to look at today’s healthcare contact centers,” said Mary Alice Worrell, director of call center services … Read more
By Charu G. Raheja and Ravi Raheja The landscape of medicine is changing. As healthcare dollars become less available or are distributed differently, hospitals and … Read more
By Kara Tarantino To move our healthcare system forward, we need a consolidated effort to tackle the problem of health literacy head-on and remove complex, … Read more
By Matthew Ainsworth and Jeff Dell The botched Affordable Care Act launch has faded from the daily news cycles, as stories inevitably do as fresher … Read more
By Ray S. Naeini These days we hear a lot about “cloud services,” which may mean managed services, hosted services, software as a service (SaaS), … Read more
By Ravi Raheja A recent nationwide survey of physicians revealed that many believe the benefits of electronic health records (EHRs) and electronic medical records (EMR) … Read more
By Kara Tarantino Healthcare providers and hospital call centers rely on the phone to connect people to their services, so it is important to consider … Read more
By Ted McNaught The past decade has seen remarkable innovation in hospital communications. While cellular technology created platforms for enhanced integrated communications, many hospitals still … Read more
By Matt McConnell The modern healthcare industry is a tough place for contact centers to thrive. There are more patients, specialty providers, technology systems, and … Read more
By Dr. Ravi Raheja As hospitals and practices race to implement electronic medical record systems, their IT departments have less time to work with other … Read more