By Gary Druckenmiller In recent years, hospitals have become increasingly familiar with the merits of providing a superior experience to patients and consumers. Studies show … Read more
By David Thompson, MD, and Gary Marks, DO Use of electronic cigarettes (vaping) has risen greatly over the last several years. Adult smokers have increasingly … Read more
Presented by 1Call, a Division of Amtelco How Alarm Fatigue Affects Staff and Patients If you step into any in-patient hospital or critical care center, … Read more
By Ravi K. Raheja, MD Once a triage nurse has done an initial evaluation on a patient, there are times when the protocol or circumstances … Read more
As the TeamHealth Medical Call Center evolved over time, we outgrew our brand identity and core message, which is a natural part of every dynamic, … Read more
By Bobby Bennett With cyberattacks on the rise, what steps should a contact center take to prevent falling victim? First is to recognize it could … Read more
By Nicole Limpert The ever-increasing threats from natural and human-made disasters have made the use of disaster response systems a necessity. Nearly two-thirds of U.S. … Read more
Integrating Epic’s EMR System with SUNY Upstate Medical University’s Call Centers Saves Time and Enhances Patient Caller Experience State University of New York (SUNY) Upstate … Read more
By Nicole Limpert Sometimes a simple visit to your doctor’s office can be more complicated than expected. Typical doctor office hours are 8:00 a.m. to … Read more
By Janet Livingston Wellness programs allow an employer or healthcare plan to provide participation incentives to members. These incentives may include cash awards, gym memberships, … Read more