The stakes have never been higher for healthcare providers to deliver a positive patient experience. According to a recent study by Prophet, 81 percent of … Read more
By Bronson Tang A call center is a team of frontline staff who answer phone calls and gather data. It’s a centralized department that handles … Read more
By Allison Hart From clinical process enhancements to facility improvements, there are many ways to drive better healthcare experiences for patients. One key area is … Read more
By Charu Raheja, Ph.D. Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during … Read more
By Mark Dwyer Historically, nurse triage and marketing referral services have been the cornerstone of most healthcare call centers. But recent healthcare reform initiatives have … Read more
By Allison Hart There is no question that hospitals and health systems strive to deliver the best possible clinical care. But today, organizations aren’t just … Read more
Are we speaking the same language? How telehealth can help By David Thompson, MD “Fever” may sound different in other languages, but it means the … Read more
The Vital Ingredient in Clinical Communication By Kevin Mahoney A robust and effective communication system is essential in any hospital, as it forms the backbone … Read more
By David Thompson, MD Understanding what drives patients to seek treatment can help you educate and prepare staff, which improves the patient experience. While you … Read more
By Ravi Raheja, MD Telehealth and mobile applications are changing the way healthcare is delivered. A recent Pew Research study found that about 77 percent … Read more