HIPAA, HITECH, and Your Call Center
By Charlene Glorieux For contact centers dealing with medical transactions, significant changes are occurring. Not only is ARRA (the “Stimulus Act”) pumping millions of dollars … Read more
By Charlene Glorieux For contact centers dealing with medical transactions, significant changes are occurring. Not only is ARRA (the “Stimulus Act”) pumping millions of dollars … Read more
By Charu G. Raheja Nurse triage centers across the country are being asked to cut costs and offer more services. One of the biggest expenses … Read more
BlueVolt updated its free H1N1 online course, “Swine Flu and You.” The course is a quick way to teach people how to reduce their exposure … Read more
By Peter Dehnel, MD Imagine having a drive-up window at your clinic where patients can simply come at any time of the day or night, … Read more
By Deborah Lonzer, MD Call centers have become the best and most utilized way that we deal with patient concerns outside of – and sometimes … Read more
By Ken Bleakley After-hours telephone services for physicians must be able to address both administrative questions and clinical concerns from patients. Both physician and patient … Read more
By David A Thompson, M.D., with Sue Altman and Barton D Schmitt, M.D. “My daughter is away at college and just phoned to tell me … Read more
By Barton D. Schmitt, M.D., FAAP and David A. Thompson, M.D., FACEP [Quality monitoring programs for triage include many components, one of which is documentation. … Read more
By Sue Altman Patients and callers have three sources for decision support information: their physician’s office, a medical call center, or the Internet, but is … Read more
Reviewed by Ann Maddaus Poole, Steven. The Complete Guide Providing Telephone Triage and Advice in a Family Practice: During Office Hours and/or After Hours. Dr. … Read more