Tag Archives: TriageLogic

TriageLogic’s Call Center Software Integrates with Salesforce

TriageLogic announced two-way integration of TriageLogic Call Center Software and Salesforce Service Cloud. This integration allows nurses using the systems to work seamlessly between their Salesforce cloud to manage patients and the call center software to triage patient phone calls. Traditionally, triage software has been a freestanding component used in conjunction with other call-center platforms.

This integration was accomplished using TriageLogic’s Web-based API (application programming interface), allowing the integration of new components within existing applications. Now “hospitals and other healthcare organizations can use their existing electronic systems or platforms and simply embed triage protocols within TriageLogic’s API triage module,” said Ravi K. Raheja, MD, medical director of Triage Logic.

After selecting Salesforce as their basic platform for encounter management, a large healthcare organization still needed triage protocols for their clinical nurse triage component. They choose TriageLogic since the integration allowed hospital to easily access clinical protocols directly within the Salesforce platform, assess the patient’s symptoms, and save the triage notes directly to the Salesforce database.

TriageLogicCharu Raheja, PhD and CEO of TriageLogic, said, “We are committed to innovative technology solutions that improve patient care and work-flow efficiency.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

TriageLogic Implements Ebola Telephone Triage Protocols

TriageLogic announced that Ebola telephone triage protocols are available for Nurse Triage on Call, Call Center Solution Software, and myTriageChecklist clients. Any time there is a widespread health concern; telephone nurses are at the front line, properly assessing patients, as well as providing education and reassurance.

Many symptoms of Ebola are difficult to differentiate from common viral illnesses. However, with standardized protocols, nurses can make informed decisions and assist patients confidently while documenting the phone call. “The Ebola situation highlights the need for all primary care offices and call centers to have access to the Schmitt Thompson protocols and a partner to keep them updated and informed.” said Ravi Raheja, MD, Medical Director of TriageLogic.

Anticipating increased patient call volume due to the recent Ebola cases, triage protocol authors, Dr. Barton Schmitt and Dr. David Thompson developed guidelines to triage patients with symptoms or concerns. TriageLogic quickly implemented these guidelines into all of their service lines.

TriageLogic“Clients are amazed that we have Ebola protocols available so quickly to help them address patient concerns,” said Rose Moon, RN, clinical education trainer and IT support manager for TriageLogic.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

TriageLogic Launches Online Learning Center

TriageLogic, a provider of triage solutions, launched an online learning center. This new resource provides free educational material for telephone triage nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding on nurse triage and triage protocols.

Charu Raheja, PhD and CEO of TriageLogic said, “We are committed to leading the nurse triage industry to the highest level of patient care. Our recent URAC accreditation and now the development of Triage Learning Center highlights our leadership and expertise.”

These resources address the criteria and skills needed to be an effective triage nurse. While a successful triage nurse requires practical nursing experience, they will also need to know how to listen effectively, handle difficult situations, assess symptoms, and apply the proper protocol, all in a timely manner. Pre-tests and post-tests are included in the videos, allowing the viewer to test his/her knowledge. Some of the aspects covered in the material are:

  • Communicating with difficult callers
  • Situations with Abuse/Neglect
  • Selecting the appropriate protocol
  • Case Studies in Nurse Triage
  • Return on Investment from Nurse Triage

Ravi Raheja, MD Medical Director and COO of TriageLogic said, “We are excited about Triage Learning Center because it is a great resource for anyone involved with patient phone calls. As a physician, I know the challenges of telephone triage. Even experienced nurses can benefit from our learning material.”

TriageLogicPediatrician Ravi Raheja, MD and Charu Raheja, PhD are the creators of the courses. As an award-winning professor, Charu Raheja is knowledgeable in effective teaching. Ravi Raheja’s experience as a pediatrician provides him with a deep understanding of efficient telephone triage. Combining both medical and educational expertise, Ravi and Charu Raheja designed these courses for current and potential telephone triage nurses.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

TriageLogic Receives URAC Accreditation

TriageLogic has been awarded Full Health Call Center Accreditation from URAC, a Washington, DC-based healthcare accrediting organization that establishes quality standards for the healthcare industry. URAC’s Health Call Center Accreditation ensures registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of telephone triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

TriageLogic handles nurse triage calls for subscribed medical facilities and physicians, using registered nurses and following Schmitt-Thompson’s evidence-based clinical protocols for providing comprehensive nurse triage. “We invest a lot of time and effort to ensure our services meet high quality standards for nurse triage. The URAC accreditation exemplifies our commitment to competence and quality,” said TriageLogic CEO, Charu Raheja, PhD.

TriageLogic

“By applying for and receiving Health Call Center Accreditation, TriageLogic has demonstrated a commitment to quality health care,” added URAC President and CEO Kylanne Green. “Quality healthcare is crucial to our nation’s welfare and it is important to have organizations that are willing to measure themselves against national standards and undergo rigorous evaluation by an independent accrediting body.”

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Newly Insured Patient Use of ER Studied

New data is coming in on how providing insurance to previously uninsured Americans may affect their health related behavior. With the new data, are debates about the costs and benefits of providing healthcare, and the potential for overuse of healthcare resources, particularly Emergency Room services (ER).

However, according to Charu Raheja, PhD, CEO of TriageLogic, and author of a recent study on patient ER usage, “We need to take a broader look at the decision making process of patients in order to evaluate their usage of emergency care. One of the additional factors that needs to be considered is the patients’ understanding of the appropriate level of care for their symptoms.”

TriageLogic

Dr. Raheja conducted a study comparing patients’ response about the level of care they thought they required versus the level of care a trained nurse triage instructed the patient to get. Using standardized medical protocols, about 70% of the patients who thought that they needed to go to the ER were instructed to a lower level of care. Overall, government insured patients were more likely to make an incorrect decision about their required level of care without assistance from a medical professional.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

TriageLogic Pursues URAC Accreditation

TriageLogic, a telephone nurse triage company, has applied for the health call center accreditation from URAC, a Washington, DC based health care accrediting organization that establishes quality standards for the health care industry. URAC health call center standards assure that registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

“We invested a lot of time and effort to ensure our services meet high quality standards for nurse triage,” said TriageLogic CEO, Charu Raheja, PhD. “The URAC accreditation exemplifies our commitment to competence and quality.”

“TriageLogic should be commended for its decision to be reviewed under URAC’s strict quality standards,” said URAC COO William Vandervennet. “It is critically important for health care organizations to make a commitment to quality and accountability.”

TriageLogic

TriageLogic, provides telephone nurse triage service, receiving over 150,000 nurse triage calls per year for subscribed medical facilities and physicians. All calls are handled by registered nurses, and utilize Schmitt-Thompson’s evidence-based clinical protocols for providing comprehensive nurse triage.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

TriageLogic Announces Secure Texting Module

TriageLogic’s new software module for call centers allows nurse triage centers to send secure, encrypted, and HIPAA compliant text messages to their oncall providers. The oncall provider receives the encrypted message and is able to decrypt it securely and see the entire message. This allows providers to call patients back by clicking on the phone number on the screen. This module saves physicians the need to return the call to the nurse triage to get the patient’s information, saving time.

An important feature of the system is that it does not require the provider to download an app or have any special software on their phone. According to Dr. Ravi Raheja, founder and CEO of TriageLogic, “The system works with any smartphone and can also be accessed securely via email if they choose. During the entire process, patient information never gets sent over the public cell phone networks and only the provider can decrypt the message. Therefore the system is completely secure and HIPAA-compliant.”

TriageLogic“Any patient information that goes through the cell phone networks such as Verizon or ATT is not HIPAA-compliant nor is it secure,” added Dr. Charu Raheja, chair of TriageLogic.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

TriageLogic Announces Integration Module to Connect with any EHR System

TriageLogic announced a module for its call center software that allows call centers to integrate with electronic health records (EHR) of each practice that they serve. The module is a secure, HIPAA-compliant, real time, two-way communication between the call center software and multiple client systems. This allows call centers to bypass the manual steps of faxing the encounter, scanning, and attaching it to the patient record. It also makes the information available to providers in real time.

Another feature provides triage nurses with a review of each patient’s medical summary in a standardized format. According to Dr. Ravi Raheja, MD, CEO, and director of sales of TriageLogic Group, “Medical providers understand that being able to see patients’ history is going to have huge implications in triaging chronically ill patients and patients recently discharged from hospitals.”

TriageLogic has already setup the integration module in one of its large client centers and is installing several more. The integration module can also be expanded to connect labs, radiology, urgent cares, and hospitals to create a full health information exchange in the community.

TriageLogicFor more information, contact Amy Smith at 336-529-2493 or amy.smith@triagelogic.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

TriageLogic Announces iPad App

TriageLogic announced an app to allow nurses to carry out triage on their iPad. Using the iPad speeds the triage process because navigation is easier and protocols load faster. Due to their portability and ease-of-use, iPads provide the ability to work remotely and flexibility that many call centers are now offering their nurses.

TriageLogic is also providing cost savings, due to the ease and flexibility of maintaining and updating an iPad, while allowing nurses to work from home or at the call center. The significantly lower price of an iPad compared with the price of a computer is another advantage. From a business/managerial standpoint, there are numerous advantages, including the ability to monitor staff remotely at any time.

According to Ravi Raheja, TriageLogic CEO, “We are excited about this new iPad application and we believe that it is going to improve the efficiency of the call centers that use our TriageLogic call center solution.”

Charu Raheja, TriageLogic Chair adds, “TriageLogic software is an important tool for taking patient calls because it provides nurses with a checklist to ensure the highest quality of patient care.”

TriageLogicFor more information, contact Amy Smith at 336-529-2493 or amy.smith@triagelogic.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

TriageLogic Featured in 21st Century Health

TriageLogic, a provider of healthcare triage solutions, has been selected to appear on 21st Century Health’s award-winning international television series. The program will feature triage solutions that support patients and physician offices during office hours as well as after hours.

Twenty-first Century Health’s production will allow viewers to better understand the ways nurse triage services, clinical protocols, and technology solutions are affecting the U.S. healthcare system. Further, the show will look at how TriageLogic is assuming a leading role in emerging strategies to support patients and providers 24/7.

“We selected TriageLogic for our television series based on its best-in-class triage technology,” says Megan Vieira, Production Coordinator at 21st Century Health. “We also are impressed with the flexibility and effectiveness of TriageLogic’s applications, which reflect an eye for innovation while improving patient outcomes.”

TriageLogic“Our show provides business viewers an opportunity to find solutions to real problems facing the healthcare industry from some of the top leaders from across the world,” says J.L. Haber, vice president of programming for 21st Century Health. The TriageLogic segment will be taped in 21st Century Health’s state-of-the-art south Florida studio.

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]