Startel Taps Derek Borz as New Eastern Regional Healthcare Sales Manager

Startel Corporation expanded its sales team with the addition of Derek Borz, as healthcare sales manager for the eastern region. Borz has twenty years of sales experience with an expertise in healthcare and public safety. Most recently Borz served as a regional sales director with TelmedIQ. Previously, he was a regional sales director with Spok, Inc. (formerly Amcom Software and XTEND Communications). In his new role, Borz will handle healthcare sales and business development in the eastern region of the United States.

“Derek is a proven leader and will play a key role in helping us to further support our current healthcare customers and as well as build out our contact center suite and drive growth for Startel,” said William Lane, president and CEO of Startel. “We are very excited to have him join our team.”

“I am excited to join Startel where I can make a meaningful contribution in taking the company’s healthcare focus to the next level,” said Borz. “I look forward to working closely with the sales team to drive growth and capture market share.”

For more information contact Startel at 949-863-8776 or visit www.startel.com

Ted McNaught Receives CMA 2014 Award

Critical Alert Systems announced its president and COO, Ted McNaught, received the Critical Messaging Association’s (CMA) 2014 Global Industry Recognition Award. The award recognizes industry leaders who have made meaningful impact on the critical messaging industry. The CMA is an industry association dedicated to advocacy and innovation in wireless delivery of time-sensitive, critical messages for the healthcare, first responder, emergency industries. The CMA selected McNaught from a list of international nominees.

Ted has been a driving force behind the transformation of Critical Alert into a high growth, healthcare communications company with leading edge technologies. He has driven and managed the operating initiatives to construct a scalable platform capable of delivering the highest levels of customer service and supporting significant growth in the US and international markets.

“This recognition for Ted is well-deserved,” said Ed Meyercord, CEO of Critical Alert Systems. “With strong leadership, infectious energy, and innovative ideas, Ted has made significant contributions to the critical messaging landscape as he has in reshaping Critical Alert into a high growth healthcare technology company. We congratulate Ted for this recognition on a global stage and thank him for all he has accomplished at our company.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Schmitt-Thompson Clinical Content Recommends Resources for African Ebola Virus Outbreak

This update from Schmitt-Thompson Clinical Content on the Ebola Virus outbreak in Africa:

Regarding the Ebola Virus outbreak in Africa, the Centers for Disease Control and Prevention (CDC) is definitely the best source of information and guidance.

The CDC has excellent patient education materials:

The CDC also provides specific and useful references for clinicians and hospitals:

Drs. Schmitt and Thompson recommend using these information sources for telephone triage calls on this topic. At this time, they have no current plans to develop a triage protocol. However, they will continue to monitor events.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

USA Mobility Changes Name to Spok

USA Mobility, Inc., including Amcom Software and USA Mobility Wireless, announced a new corporate name, Spok (pronounced “spoke”) was effective July 8. “We believe our new corporate name reflects the significant changes our company has undergone in recent years,” said Vincent D. Kelly, president and chief executive officer, “and will better define the strategic direction we are pursuing toward a successful future. Why Spok? Because it evokes an integral part of a greater whole, like the spokes of a wheel, each supporting the other and the overall network. It’s about movement, strength, reliability, and speed – all the things needed in your critical communications. After all, a closed loop is what it’s all about.”

Spok delivers communication solutions to help protect the health, well-being, and safety of people around the globe, providing more than 125,000 organizations worldwide with solutions for workflow improvement, secure texting, paging services, call center optimization, and public safety response. Dependable critical communications are paramount for individuals in healthcare, public safety, and a host of other industries Spok serves.

In short, the company’s technology is used by people who save lives. Whether these customers are doctors treating patients or emergency operators responding to a critical event, having quick and easy access to the information they need to assess a situation is essential. Spok is a leader in critical communications, and its solutions are accessible from a variety of mobile devices to help ensure information is delivered when and where it matters most.

“Speed, accuracy, and reliability are essential for communications in any industry, and we now enjoy a hard-won position of leadership in the critical communication space,” said Kelly. “Our new name and brand positions us for an exciting future as we innovate solutions backed by decades of experience in helping organizations respond quickly when seconds count.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Critical Alert Nurse Call Platform Named Finalist in 2014 iAwards

Critical Alert Systems was named one of the top twelve finalists for the sixth Annual TripleTree iAwards for Connected Health. Critical Alert’s CommonPath™ nurse call platform was selected from a field of over sixty product entries from healthcare technology companies around the world. CommonPath was selected based on how its transformative software solutions address the most pressing needs in today’s healthcare environment by enriching clinical care delivery and improving operating efficiency. As part of this recognition, Critical Alert will be a presenter at the ninth Annual Wireless-Life Sciences Alliance (WLSA) Convergence Summit in San Diego, May 14-16.

“Our CommonPath software platform represents next-generation technology that empowers hospitals to create a customized clinical communications system that improves patient care and satisfaction as well as staff effectiveness,” said Critical Alert CEO Ed Meyercord. “Our unique approach of embedding native middleware into our software platform allows hospitals to have robust integrations with other networked systems without incurring the usual expense of bringing in third parties to make that happen.”

The TripleTree iAwards recognize exceptional companies that demonstrate innovation via healthcare solutions using mobile, wireless, social or cloud based delivery models.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Plum Voice’s New VoiceTrends Call Analytics Includes PCI Compliance

Plum Voice, an interactive voice response (IVR) provider, launched an updated version of its VoiceTrends call analytics solution that now meets PCI-DSS standards to protect sensitive data while still providing rich call analytics for improving customer experience and decreasing overall customer service costs.

With VoiceTrends’ new features, companies can select specific data points to keep, logging only the information necessary for improving their IVR, without storing any sensitive customer data. “VoiceTrends now allows organizations to handle sensitive data with ease, remain PCI-compliant, and follow HIPAA standards all while still collecting the rich call analytics needed to optimize the customer experience,” said Plum Voice CTO Matt Jones

VoiceTrends logs and digests data to show exactly where an application is causing customer frustration—providing meaningful, actionable data to guide system adjustments and reduce bottlenecks. VoiceTrends also enables users to easily set up reporting and analytics without large investments of time from the IT department.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

HealthInterlink Beacon Remote Patient Monitoring Software

HealthInterlink®, a provider of remote patient monitoring software applications, announced it has received 510(k) clearance from the U.S. Food and Drug Administration (FDA) to market Beacon® version 2.0, a scalable software-based remote patient monitoring solution.

Beacon’s software incorporates FDA cleared, wireless patient monitoring devices and a gateway device, (such as a tablet or smart phone) which transmits physiological data, answers to questions, and messages to Beacon Clinical Care Access for review by healthcare providers. Beacon is a flexible and intuitive software application that helps clinicians prioritize patient care, allows for early intervention, and facilitates communication with patients in their home.

“We see this clearance as a major milestone in helping make chronic care more convenient and less disruptive for patients,” said Danna Kehm, managing director of HealthInterlink. “Regulatory clearance of our software shows that it performs equivalently to a traditional bulky monitor and helps us move towards our bigger vision of reimagining chronic care with mobile devices in a mHealth world.” HealthInterlink will roll out Beacon in the U.S. immediately and is developing other applications where the system can be used to enhance remote patient monitoring.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

McKesson Earns Fifth Consecutive BenchmarkPortal Certification

McKesson Specialty Health’s Reimbursement, Access & Safety Services Solution Center in Scottsdale, Arizona was certified as a Center of Excellence for the fifth consecutive year by BenchmarkPortal. Out of thousands of call centers and all industry segments in North America, the McKesson Specialty Health Solution Center was recognized as a top 100 call center and as a top ten center in the large-size category for 2013.

The McKesson Specialty Health Reimbursement, Access & Safety Services Solution Center provides a wide variety of educational, reimbursement, REMS, clinical, data gathering and marketing services on behalf of pharmaceutical manufacturers. Its staff of 900 seats facilitates more than 11 million interactions annually, offering support for single and multi-drug programs for therapies in oncology, rheumatology, and other therapeutic areas.

“A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence,” said Bruce Belfiore, CEO, BenchmarkPortal. Contact centers achieve the certification based on best-practice metrics drawn from the world’s largest database of objective and quantitative data from BenchmarkPortal.

“We are thrilled to receive the Center of Excellence award from BenchmarkPortal,” added Heather Morel of McKesson Specialty Health.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Clinical Update on the Polar Vortex and Frostbite

Schmitt-Thompson Clinical Content, the leading source of telephone triage protocols for offices and medical call centers, announced the Q1 2014 issue of Clinical Update for Telephone Triage Nurses. This quarterly publication addresses relevant clinical topics in telephone triage. This issue focuses on the very timely topic of The Polar Vortex and Frostbite.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Call Centers Cut Costs Using New Voice Recording Solution

The new voice recording solution commonly used in Europe documents and processes communication between agents and customers helps case management personnel evaluate customer complaints in a timely and efficient way. The technology was first introduced at UPC Broadband customer service desks. By using the WIOVoice product, agent efficiency can be monitored and evaluated at any given time resulting in significantly reduced case management costs. The new technology was deployed network-wide at the UPC Broadband branch offices for providing high-level data security in walk-in customer service. “The state-of-the-art system will monitor and evaluate agent efficiency by documenting the communication between the agent and the customer at the customer service desk,” said Istvan Bata, managing director of the software developer, DSR Partner. WIOVoice product features provide real time observation of agent-customer interactions, encrypted voice data storage, and play back functions. It allows the administrator to follow and analyze agent-customer conversation. Users can call into the conversation or apply the recorded material for training purposes. Voice data can also be automatically transferred and archived in a written format. Conversations are traceable by word detection, date, or other search parameters.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]