1Call Announces U.S. Patent for Speech-Enabled Scripting
1Call, a division of Amtelco, announced that Amtelco received a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco’s system and method for … Read more
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How Hospital Contact Centers Support Emergency Departments During COVID-19
By Nicole Limpert Emergency departments (ED) in the United States began around 1880 as accident services provided through a workman’s compensation plan. Today, it’s common … Read more
Amtelco Celebrates Misecuremessages
1Call, a division of Amtelco, is celebrating the 10-year anniversary and continued growth of miSecureMessages, their secure messaging app. The HIPAA and HITECH-compliant miSecureMessages helps … Read more
TriageLogic Releases Data on Remote Nurse Triage Calls
TriageLogic®, a leader in telephone nurse triage and remote patient communication, released data pertaining to remote nurse triage in relation to the COVID-19 pandemic. The … Read more
Amtelco’s Soft Agent Helps Customers Transform the Agent Experience
Soft Agent now rated “Avaya compliant,” compatible with Avaya OneCloud CCaaS solutions Amtelco, a leading supplier for more than 40 years of communication technologies and … Read more
Keona Health Remote Work Capabilities Thrive for Healthcare Contact Center
Keona Health Inc., a healthcare CRM and patient access platform announced that Assistance Services Group, a Sykes Company, experienced enormous spikes in volume for its 235 call … Read more
TriageLogic Software and Services Play Critical Role in COVID Telehealth
As the COVID pandemic rapidly evolved, TriageLogic jumped into overdrive to help new and existing clients handle the coronavirus outbreak. They saw call volume skyrocket … Read more
TriageLogic Provides Remote Patient Monitoring Services
TriageLogic has been working with device companies to provide monitoring of dashboards and evaluation of patients with abnormal readings. They can provide coverage 24/7 or … Read more
TriageLogic Announces Free 30-Day Trial of Telephone Triage Software
TriageLogic® announces a free thirty-day trial of their telephone triage software, MyTriageChecklistTM, for medical organizations. This software is web-based, and it includes triage protocols developed … Read more
1Call’s Call Center Link App Available in Epic App Orchard
1 Call, a division of Amtelco, announced its Call Center Link application is now available in the Epic App Orchard. The application can reduce hospital … Read more