Tag Archives: vendor news

TriageLogic Provides Remote Patient Monitoring Services



TriageLogic has been working with device companies to provide monitoring of dashboards and evaluation of patients with abnormal readings. They can provide coverage 24/7 or just after hours to supplement healthcare providers’ current remote patient monitoring programs.

TriageLogic staff observes these patient dashboards. When an alert comes in, the staff can contact the provider or send the message to TriageLogic nurses for further evaluation. The nurses will follow the practice’s instructions to triage the patients and get them the appropriate follow up. Remote patient monitoring improves health outcomes and increases revenue for practices.

While TriageLogic has grown and participated in plans to confront this major health event, they’ve taken a close look at their vision and where they see themselves in the future. Their use of protocols ensures that everyone, no matter their situation, gets the best care advice to address their medical symptoms. Holding onto this thought, they hope to continue providing top-notch care through COVID and beyond.

TriageLogic’s vision is simply this: “To provide a uniform, high-standard of care to everyone, everywhere.”

Learn more about TriageLogic and remote patient monitoring.

TriageLogic Announces Free 30-Day Trial of Telephone Triage Software



TriageLogic® announces a free thirty-day trial of their telephone triage software, MyTriageChecklistTM, for medical organizations. This software is web-based, and it includes triage protocols developed by Dr. Schmitt and Dr. Thompson for pediatric and adult patients respectively. The software ensures that nurses triage patients safely and document the call when speaking to them on the phone.

For the first time, TriageLogic is giving organizations thirty free days to use the software and experience its benefits, which include saving time, ensuring appropriate patient care advice and documentation, and increasing patient and nurse satisfaction. The software allows doctors to know their patients are receiving the most appropriate disposition every time they call. TriageLogic also includes free training by its experienced call center nurse manager, Rose Moon, RN.

Once organizations sign up for a free trial, they have instant access to the software. It’s created to be user-friendly, and TriageLogic provides additional resources to make it easy for nurses to learn the software and tips on how to select the right protocols. This includes free live training, as well as courses on telephone nurse triage in the free learning center.

MyTriageChecklist is an easy to use, secure, effective solution that can help your practice adapt to major health events, such as COVID-19. Sign up for their free thirty-day trial or contact them for more information.

1Call’s Call Center Link App Available in Epic App Orchard



1 Call, a division of Amtelco, announced its Call Center Link application is now available in the Epic App Orchard. The application can reduce hospital call center call times and help provide a better patient experience by integrating its hospital call center software with a hospital’s Epic electronic health record (EHR) system.

Call Center Link serves as a bridge to connect healthcare communication systems, empowering healthcare call center agents to provide better and faster service. It uses the data attached to incoming calls to match callers to patient records, streamlining patient lookup for efficient access and reducing the possibility of error. When a call is received, the system automatically launches the matching patient’s record within Epic.

“Adding Call Center Link to the App Orchard offers a critical time-saving and error-reducing tool to call center operators that helps streamline workflows and improves the patient experience,” said Kevin Beale, vice president for software, research and development at Amtelco. “We are excited to make our communication software integration solutions more easily accessible for the many hospitals and health systems that use Epic.”

The easy-to-use Call Center Link API streamlines patient look-up in the EMR to facilitate efficient access to the patient record by leveraging caller ID technology to match incoming calls with the patient contact information listed in Epic’s EHR system. When a call from a known phone number is received, the system is triggered to automatically launch the patient’s EMR on the operator’s screen.

The 1Call Division of Amtelco is a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line.

American Academy of Ambulatory Care Nursing to Host Virtual 2020 Conference



The pandemic has intensified the need for nurses to have the most up-to-date education possible. To ensure that they stay informed about such topics as telehealth/teletriage, infection control, vaccination, policy, and leadership, the American Academy of Ambulatory Care Nursing (AAACN) announced a 2020 virtual conference to be live-streamed on four consecutive Tuesdays beginning July 28, followed by extended on-demand access.

The virtual conference will keep much of the content originally planned for an in-person event in Chicago, and will feature live sessions as well as virtual networking, exhibit hall, poster presentations, and chat lobbies. Attendees can earn up to thirteen continuing nursing education (CNE) contact hours for the full conference, plus the opportunity for bonus CNE.

“Like many other organizations, we switched to a virtual format for safety and travel reasons,” AAACN president Kristene Grayem, MSN, CNS, PPCNP-BC, RN-BC, said. “While the nurses will miss being together, the virtual format has some distinct advantages. Our speakers can present the latest information, which is a huge advantage right now because everything is changing so dramatically. The online format also gives attendees flexibility if they need to watch later due to busy schedules.”

Grayem said conference planners are still in the process of finalizing sessions and other details, but those who are interested in attending can visit the AAACN website.

“This will be a very interactive event,” Grayem said. “Connecting and networking are very important, so we are designing the conference so attendees can engage with each other, as well as speakers and exhibitors. They’ll also be able to maximize their CNE value, with extended online access to all the sessions for two years.”

The conference live broadcasts will take place on the following Tuesdays:

  • July 28, 11 am–6:15 pm ET (preconference sessions)
  • August 4, 12 pm–5 pm ET (opening general session on COVID-19 and infectious disease; breakouts)
  • August 11, 12 pm–5:30 pm ET (interactive Town Hall on COVID-19; breakouts)
  • August 18, 12 pm–5:30 pm ET (breakouts; closing general session on mindfulness)

The extended access for all registrants will be posted in the AAACN online library. 

The American Academy of Ambulatory Care Nursing is a welcoming, unifying community for registered nurses in all ambulatory care settings. AAACN is devoted to advancing the art and science of ambulatory care nursing. Learn more at www.aaacn.org, aaacn@aaacn.org, or 800-262-6877.

Amtelco Wins Top Workplaces 2020 Award



Amtelco received a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage.

Amtelco, founded in 1976, has been developing reliable communication systems and applications backed by the company’s dedication to customer support. Amtelco’s 1Call healthcare division began in 1997. Hospitals and businesses have used their miSecureMessages secure messaging app widely since 2011.

“My father, Bill Curtin, II founded Amtelco in 1976. We have always been family-owned and managed through multiple generations of our family who care for and understand our customers’ business.” said Tom Curtin, president of Amtelco.

“We truly believe that our customers and employees are extended family and that culture is what fuels our business success. Each employee clearly sees how their work contributes to our business objectives, which ensures that all employees feel connected to one another and to our mission. Being named in the Top Workplace list is a testament to the importance of continually making our company culture a top priority.”

The anonymous survey uniquely measures fifteen drivers of engaged cultures that are critical to the success of any organization, such as alignment, execution, and connection. “The Top Workplaces award has helped organizations stand out among their competitors to attract talent,” said Eric Rubino, CEO of Energage. “This differentiation is more important than ever in today’s tight labor market. No longer is recognition simply a much-deserved cause for celebration, but it’s fast becoming mission-critical to establish a competitive advantage for recruitment and retention.”

Amtelco is a trusted name in call center communication systems, software applications, and XDS technologies for call centers, contact centers, healthcare facilities, higher education facilities, executive suites, and developers. Amtelco systems and software process millions of telephone calls every day by operations in all fifty US states and more than twenty other countries. Founded in 1976, Amtelco is a family-owned company that has grown to 135 employees. For more information contact Amtelco at info@amtelco.com or 800-356-9148.

Protocols Updated to Cover Coronavirus



To address Coronavirus concerns, Doctors Schmitt and Thompson have updated their Clinical Content protocols. The coronavirus protocols include appropriate questions to screen patients who may be at risk as well as dispositions based on symptoms and exposure. The protocols also contain pertinent information from a public health reporting perspective to help prevent the spread of the virus. 

Coronavirus is a respiratory disease caused by a new strain of coronavirus, first detected in China, has now been diagnosed throughout most of the world. The virus is named SARS-CoV-2, and the disease it causes has been named coronavirus disease 2019, abbreviated COVID-19. On January 30, 2020, the International Health Regulations Emergency Committee of the World Health Organization declared the outbreak a public health emergency of international concern. 

At this time, there is no vaccine to protect against COVID-19 and no medications approved to treat it. According to the CDC, nonpharmaceutical interventions are the most important response strategy. As the virus outbreak continues to evolve, TriageLogic will provide its clients with the latest information to allow for the best-possible patient care. 

Contact TriageLogic if you have questions about their protocols or if you would like their triage nurses to be available to answer your patient phone calls. To learn more about COVID-19, see information from the World Health Organization

Implementing Virtual Call Centers with Telehealth Systems to Address COVID-19



TriageLogic announced a quick-to-deploy and easy-to-use telehealth system with a virtual call center that hospitals, medical organizations, and health centers can use for patient care during the COVID-19 crisis.

As health organizations adapt to the coronavirus pandemic, they look for a system they can deploy quickly for staff and nurses to work remotely to set up doctor visits, answer patient questions, evaluate their symptoms, and determine who needs further evaluation by a doctor. Team members can communicate with their physicians and set up two-way video visits using secure, HIPAA-compliant texting options that do not require the use of a mobile app. This allows the remote hospital associates to set up and coordinate telehealth visits for doctors instead of in-person visits.

Nurses can also be included in the solution by having COVID-19 and other medical protocols available in a web-based system. The information from the phone call can be exported to the hospital’s EMR system or be integrated with Salesforce.

TriageLogic can deploy the following solutions related to sending staff home:

  • Cloud-based HIPAA compliant call center telephony system for coordination of remote staff
  • Phone system to connect remote workers with queueing and full contact center capability
  • COVID-19 nurse triage protocols for use with existing EMR or CRM such as Salesforce
  • Web-based triage software with COVID-19 and other protocols
  • Coordination of telemedicine visits between non-clinical, nurses, and doctors in client EMR
  • TriageLogic assists in recommending efficient workflow and implementation of two-way video visits

Additional solutions such as a fully staffed COVID-19 hotline and remote patient monitoring are also available. “TriageLogic was able to set up a telehealth system within a couple of days for our nurses and doctors to work remotely and continue their medical visits,” said Melinda, director of PPM business operations for a large children’s hospital.

Visit www.TriageLogic.com or email info@triagelogic.com for more information.

1Call Offers Free Licensing to Customers and Advice in Response to COVID-19 Crisis



1Call, a division of Amtelco, announced the offering of free licensing to their customers during COVID-19.

“1Call has recently expanded its mission statement, adding ‘It’s All About the Why,’ said Tom Curtin, president of Amtelco and their 1Call Healthcare Division. “This has been implemented company-wide to reaffirm the reasons why we do what we do through the original company motto created in 1976—to provide the most innovative solutions backed by the industry’s best customer support.”

1Call is offering free operator, supervisor, and call recording licenses to all customers to assist with the increased call volumes because of the COVID-19 virus. They are also advising their customers on how to leverage their existing 1Call solutions during this crisis. 

Examples include:

  • Implementing a work from home model using a concurrent licensing structure and free additional licensing offer
  • Creating new custom codes specific to COVID-19
  • Utilizing 1Call software’s inherent skills-based call routing tool to ensure specific calls go to the right operators
  • Producing new scripted workflows to help guide new operators through any scenario
  • Leveraging group messaging and mass notification capabilities, which references directory listings, on-call schedules, statuses, and preferred contact methods
  • Recording new automated greetings and pre-call announcements to guide callers to the appropriate departments

1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide healthcare communications, save an organization’s limited resources, and help them bring wellness to their patients and their bottom line. For more information visit 1Call.com and contact them at 800-225-6035 or info@1call.com.

Startel Taps Derek Borz as New Eastern Regional Healthcare Sales Manager



Startel Corporation expanded its sales team with the addition of Derek Borz, as healthcare sales manager for the eastern region. Borz has twenty years of sales experience with an expertise in healthcare and public safety. Most recently Borz served as a regional sales director with TelmedIQ. Previously, he was a regional sales director with Spok, Inc. (formerly Amcom Software and XTEND Communications). In his new role, Borz will handle healthcare sales and business development in the eastern region of the United States.

“Derek is a proven leader and will play a key role in helping us to further support our current healthcare customers and as well as build out our contact center suite and drive growth for Startel,” said William Lane, president and CEO of Startel. “We are very excited to have him join our team.”

“I am excited to join Startel where I can make a meaningful contribution in taking the company’s healthcare focus to the next level,” said Borz. “I look forward to working closely with the sales team to drive growth and capture market share.”

For more information contact Startel at 949-863-8776 or visit www.startel.com

Ted McNaught Receives CMA 2014 Award



Critical Alert Systems announced its president and COO, Ted McNaught, received the Critical Messaging Association’s (CMA) 2014 Global Industry Recognition Award. The award recognizes industry leaders who have made meaningful impact on the critical messaging industry. The CMA is an industry association dedicated to advocacy and innovation in wireless delivery of time-sensitive, critical messages for the healthcare, first responder, emergency industries. The CMA selected McNaught from a list of international nominees.

Ted has been a driving force behind the transformation of Critical Alert into a high growth, healthcare communications company with leading edge technologies. He has driven and managed the operating initiatives to construct a scalable platform capable of delivering the highest levels of customer service and supporting significant growth in the US and international markets.

“This recognition for Ted is well-deserved,” said Ed Meyercord, CEO of Critical Alert Systems. “With strong leadership, infectious energy, and innovative ideas, Ted has made significant contributions to the critical messaging landscape as he has in reshaping Critical Alert into a high growth healthcare technology company. We congratulate Ted for this recognition on a global stage and thank him for all he has accomplished at our company.”

[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]