Newfound Communications, Inc., a provider of call recording, interactive voice response (IVR), and dialing solutions announced the immediate availability of a free, 48-port version of … Read more
Clinical Solutions, a clinical decision support provider, appointed Sue Hawkins as senior sales executive for North America. The move comes at a time when Clinical … Read more
The new WorkFit C-Mod Workstation, a sit-or-stand mobile computer workstation that enables employees in medical contact centers to move from seated to standing and back … Read more
TelStar Hosted Services and private equity firm Williams & Gallagher announced the purchase of the assets of TouchStar’s Hosted division. TelStar Hosted Services is a … Read more
Joe Frein joins Call Center Consulting Network (3CN) with over 20 years in healthcare software development. He was formerly with McKesson/RelayHealth where he was a … Read more
Doctors Barton Schmitt and Andrew Hertz have recently completed a position paper regarding the role of medical call centers in health care reform. “The impetus … Read more
In April and early May 2009, Drs. Barton Schmitt and David Thompson released interim protocols regarding exposure to the 2009 H1N1 influenza virus, known more … Read more
Self Care Decisions released Pediatric SymptomMD, an iPhone/iPod touch application, designed to answer parent’s questions regarding children’s symptoms. The pediatric care guides are developed by … Read more
First contact resolution has a big impact on every call center. In today’s economy it is more important than ever to present solutions that return … Read more
GN Netcom announced a voluntarily recall of Lithium-ion batteries, from ATL, that are used in GN9120 wireless headsets and sold from January 2005 through September … Read more