AnswerStat Magazine Buyers Guide

Healthcare Contact Center Buyers Guide from AnswerStat

The 2017 Buyers Guide is now available. When you contact a vendor, please let them know you heard about them from AnswerStat.

1Call, a division of Amtelco1Call, a Division of Amtelco
4800 Curtin Dr
McFarland, WI, USA
Contact: Mike Friedel, vice president of sales, at 800-225-6035 or
The 1Call Division of Amtelco specializes in call center, PC-based PBX consoles, soft agent, secure HIPAA-compliant smart device communications, emergency and event notification (HICS), and appointment reminders designed specifically for healthcare organizations. 1Call features guided scripting for operators and staff, ensuring they gather all the necessary information every time. 1Call streamlines communications, quickly getting important information to the people that need it. 1Call integrates with existing IT, IS, and PBX infrastructures, preserving technology investments. Doctors, nurses, administration, and call center agents benefit from 1Call’s money-saving, time-saving, and error-reducing tools – all backed by 1Call’s 5-star service and support.

American Academy of Ambulatory Care Nursing

East Holly Ave Box 56
Pitman, NJ, USA
Contact: or 800-262-6877
Your source for ambulatory and telehealth nursing education and support, which provides the premier conference for ambulatory and telehealth nurses.

Ambs Call CenterAmbs Call Center
338 W Franklin St
Jackson, MI, USA
Contact: Ryan Ambs at 800-968-1181 or
Ambs Call Center is a 24/7 medically based call center that offers turnkey solutions for medical practices and health systems. Ambs’ medical call center and nurse triage services offer a winning combination for any size organization. Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient preregistration. Call for a live demonstration.

Ameridial, Inc
4535 Strausser St NW
North Canton, OH, USA
Contact: Craig J Vretas, senior director healthcare sales, at 866-775-4755 or
Ameridial services include patient information verification, appointment scheduling, reminders, insurance verification, customer service, physician referral, clinical trial recruitment, class registration, healthcare exchange outreach, claim management/status, denial management, revenue recovery/billing, post-care patient surveys, lab/x-ray results outreach, patient retention outreach, provider recruitment, patient/provider communications, post-discharge follow-up, and population health management.

Call 4 Health
Boca Raton, FL, USA
Contact: Bryan Weinstein, VP business development and contracts, at 561-346-4848 or
Call 4 Health offers call center services exclusively to the healthcare industry. They provide virtual call center services and physician answering service for medical practices and hospitals. They also specialize in nurse triage service, physician referral service, disaster preparedness support, medical answering service, and appointment reminder notification.

Carenet Healthcare Services
11845 IH 10 W Ste 400
San Antonio, TX, USA
Contact: Business Development or 800-809-7000

EchoEcho, a HealthStream Company
17085 Camino San Bernardo
San Diego, CA, USA
Contact: Rick Stier, vice president marketing, at 858-673-1700 x7265 or
Reimagine your legacy call center to transform patient experience. EchoAccess is an enterprise-class platform to support hospital contact centers. It includes functionality for physician referral, clinical triage, provider directory, class enrollment, and re-admission reduction. EchoAccess empowers hospitals to launch an integrated patient experience hub, which unites proven call center technology with trust-building patient experiences beginning at the first point of contact. The EchoAccess PX Hub™ enables a shift from legacy call center transactions to transformative patient experiences, optimizing every patient touchpoint along the continuum from inquiry to discharge and at every interaction in between. They recently introduced their new clinical content provider for EchoAccess: Schmitt Thompson Clinical Content, the global standard for telephone triage care.

LVMLVM Systems Inc
4262 E Florian Ave
Mesa, AZ, USA
Contact: Sue Hawkins, VP sales, at 480-633-8200 or
Since 1988 LVM Systems has developed comprehensive healthcare call center solutions. Hundreds of healthcare facilities around the world depend on LVM Systems to provide best-in-class customer support, leading-edge reporting methodologies, and advanced customization capabilities. LVM offers a full-service call center solution, written on Microsoft’s latest .net platform, positioning it for long-term viability. Complementary Web services provide a direct interface to the call center software, eliminating redundant data entry. LVM also offers call center hosting services and a physician office triage product specially configured to meet the needs of a doctor’s office.

Professional Teledata
175 Canal St
Manchester, NH, USA
Contact: Ron Violante, director, sales, at 800-344-9944 or
Professional Teledata is a technology provider of hosted and premised-based contact center solutions for healthcare systems, which includes voice logging, faxing services, order entry, secure messaging, billing services, and customer Web portals. For over thirty years, the company has developed products and services focused on improving user productivity and efficiency.

Self Care Decisions
Contact: Sue Altman-Riffel at 480-706-2226 or

500 Southborough Dr
South Portland, ME, USA
Contact: Jennifer McGowan, corporate administrative assistant, at 888-674-7662 or
SironaHealth helps patients make better healthcare decisions by providing personalized guidance on when, where, and how best to use healthcare resources. As a URAC-accredited health call center, SironaHealth solutions include 24/7 nurse triage, navigation support, health-risk assessments, physician referral, appointment scheduling, pre-admission education, and post-discharge follow-up.

Startel Corporation
16 Goodyear, B-125
Irvine, CA, USA
Contact: Steve Newell, director of sales, at 800-782-7835 or
Startel provides contact center solutions for healthcare organizations, including hospitals, providers, medical centers, HMOs, and medical telephone answering services, providing physicians messaging, main number answering, directory services, code alert, dispatch, appointment scheduling and reminders, on-call scheduling, secure messaging, and encrypted email. All solutions are HIPAA-, HITECH-, and HL7-compliant.

TeamHealth Medical Call CenterTeamHealth Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN, USA
Contact: Karen Brown, VP of Business Development, at 865-985-7304 or
The TeamHealth Medical Call Center (THMCC) is a premier provider of medical call center solutions, serving more than 9,500 physicians, health plans, home health and hospice organizations, and employers across the country. THMCC is a leader in reducing inappropriate or unnecessary utilization of healthcare resources, enhancing risk management, and increasing patient satisfaction, as well as promoting patient acquisition and generating referrals within a healthcare system.

TriageLogicTriageLogic, LCC
3733 University Blvd W Ste 202
Jacksonville, FL, USA
Contact: Amy Smith, sales manager, at 336-529-2493 or
TriageLogic is a URAC-accredited provider of quality triage solutions, serving over 7,000 physicians and covering over ten million lives. TriageLogic provides both software and after-hours nurse triage services. Whether you need nurse triage software for your call center or your office daytime calls, TriageLogic has a customized, cost-effective product to meet your needs. Another option TriageLogic provides is outsourced nurse triage service for after hours or 24/7. TriageLogic also has an online learning center with educational blogs and videos for telephone triage nurses.