AnswerStat Magazine Buyers Guide



Healthcare Contact Center Buyers Guide from AnswerStat

Here is the new AnswerStat’s 2018 Buyers Guide. When you contact a vendor, please let them know you heard about them from AnswerStat.


1Call, a division of Amtelco1Call, a Division of Amtelco
4800 Curtin Dr
McFarland, WI, USA
www.1call.com
Contact: Mike Friedel, vice president of sales, at 800-225-6035 or mfriedel@1call.com
The 1Call Division of Amtelco specializes in call center, PC-based PBX consoles, soft agent, secure HIPAA-compliant smart device communications, emergency and event notification (HICS), and appointment reminders designed specifically for healthcare organizations. 1Call features guided scripting for operators and staff, ensuring they gather all the necessary information every time. 1Call streamlines communications, quickly getting important information to the people that need it. 1Call integrates with existing IT, IS, and PBX infrastructures, preserving technology investments. Doctors, nurses, administration, and call center agents benefit from 1Call’s money-saving, time-saving, and error-reducing tools – all backed by 1Call’s 5-star service and support.


AAACN – American Academy of Ambulatory Care Nursing
East Holly Ave Box 56
Pitman, NJ, USA
www.aaacn.org
Contact: aaacn@aaacn.org or 800-262-6877
The American Academy of Ambulatory Care Nursing (AAACN) is a welcoming, unifying community for registered nurses in all ambulatory care settings. AAACN is your source for ambulatory care and telehealth nursing education and support, and provides the premier conference for ambulatory care and telehealth nurses each spring.


Ambs Call CenterAmbs Call Center
338 W Franklin St
Jackson, MI, USA
www.ambscallcenter.com
Contact: Ryan Ambs at 800-968-1181 or sales@ambscallcenter.com
Ambs Call Center is a 24/7 medically based call center that offers turnkey solutions for medical practices and health systems. Ambs’ medical call center and nurse triage services offer a winning combination for any size organization. Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient preregistration. Call for a live demonstration.


Ameridial, Inc
4535 Strausser St NW
North Canton, OH, USA
www.ameridial.com
Contact: Craig J Vretas, vice president healthcare solutions, at 866-775-4755 or cvretas@ameridial.com
Ameridial services include patient information verification, appointment scheduling, reminders, insurance verification, customer service, physician referral, clinical trial recruitment, class registration, healthcare exchange outreach, claim management/status, denial management, revenue recovery/billing, post-care patient surveys, lab/x-ray results outreach, patient retention outreach, provider recruitment, patient/provider communications, post-discharge follow-up, and population health management.


Call 4 Health
Boca Raton, FL, USA
www.call4health.com
Contact: Bryan Weinstein, VP business development and contracts, at 561-346-4848 or bweinstein@call4health.com
Call 4 Health offers call center services exclusively to the healthcare industry. They provide virtual call center services and physician answering service for medical practices and hospitals. They also specialize in nurse triage service, physician referral service, disaster preparedness support, medical answering service, and appointment reminder notification.


Call Center Sales Pro, a full-service healthcare call center consultancyCall Center Sales Pro
333 N Washington Ave #300
Minneapolis, MN 55401, USA
www.callcenter-salespro.com
Contact: 800-901-7706 or contactus@callcenter-salespro.com
Call Center Sales Pro, a full-service healthcare call center consultancy, looks at the big picture for their clients. They cover operations, accounting, technology, customer service, and administration, plus sales and marketing. It’s no secret the healthcare industry is being pushed to accomplish more, to do it better, and to do it for less. This means more work, increased pressure, and lower reimbursement rates. Call Center Sales Pro is ready to help you navigate this ever-evolving reality for your call center. Achieve results-driven outcomes for your healthcare call center with Call Center Sales Pro.


Citra Health Solutions
10151 Deerwood Park Blvd, Bldg 300, Ste 110
Jacksonville, FL 32256
citrahealth.com
Contact: 855-427-0262
Citra Health Solutions delivers unique and comprehensive, technology-powered, people-driven solutions using an ecosystem approach with solutions that aggregate clinical, financial, and patient data from multiple sources to create a holistic perspective of a provider’s panel and individual patient touch points within the healthcare system. Serving over 22 million members across a national service and technology foundation, Citra has improved numerous organization’s core competencies while diminishing spending and improving clinical and financial outcomes.


LVM SystemsLVM Systems Inc
4262 E Florian Ave
Mesa, AZ, USA
www.lvmsystems.com
Contact: Sue Hawkins, VP sales, at 480-633-8200 or shawkins@lvmsystems.com
Since 1988 LVM Systems has developed comprehensive healthcare call center solutions. Hundreds of healthcare facilities around the world depend on LVM Systems to provide best-in-class customer support, leading-edge reporting methodologies, and advanced customization capabilities. LVM offers a full-service call center solution, written on Microsoft’s latest .net platform, positioning it for long-term viability. Complementary Web services provide a direct interface to the call center software, eliminating redundant data entry. LVM also offers call center hosting services and a physician office triage product specially configured to meet the needs of a doctor’s office.


Professional Teledata
175 Canal St
Manchester, NH, USA
www.professionalteledata.com
Contact: Isaac Thompson, business development manager, at 800-344-9944 or info@proteledata.com
Professional Teledata is a technology provider of hosted and premised-based contact center solutions for healthcare systems, which includes voice logging, faxing services, order entry, secure messaging, billing services, and customer Web portals. For over thirty years, the company has developed products and services focused on improving user productivity and efficiency.


Startel Corporation
16 Goodyear, B-125
Irvine, CA, USA
www.startel.com
Contact: Steve Newell, director of sales, at 800-782-7835 or sales@startel.com
Startel provides contact center solutions for healthcare organizations, including hospitals, providers, medical centers, HMOs, and medical telephone answering services, providing physicians messaging, main number answering, directory services, code alert, dispatch, appointment scheduling and reminders, on-call scheduling, secure messaging, and encrypted email. All solutions are HIPAA-, HITECH-, and HL7-compliant.


TeamHealth Medical Call CenterTeamHealth Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN, USA
www.teamhealthcallcenter.com
Contact: Karen Brown, VP of Business Development, at 865-985-7304 or karen_brown@teamhealth.com
The TeamHealth Medical Call Center (THMCC) is a premier provider of medical call center solutions, serving more than 10,000 physicians, health plans, home health and hospice organizations, and employers across the country. THMCC is a leader in reducing inappropriate or unnecessary utilization of healthcare resources, enhancing risk management, and increasing patient satisfaction, as well as promoting patient acquisition and generating referrals within a healthcare system.


TriageLogicTriageLogic, LCC
3733 University Blvd W Ste 202
Jacksonville, FL, USA
www.triagelogic.com and www.continuwell.com
Contact: Amy Smith, sales manager, at 336-529-2493 or amy.smith@triagelogic.com
The TriageLogic Group is a leader in wellness communication and engagement technology. Their goal is to improve access to healthcare and reduce cost by developing technology for businesses, providers, and patients. The technology is backed by high-quality nurses, doctors, and IT professionals. The company is URAC accredited, and it focuses on telehealth by integrating a blend of innovative communication solutions with medical expertise. Practical experience from the company’s nurses and doctors provides a thorough understanding of the field and allows for continuous innovation. As a result, TriageLogic has emerged as a leading provider of mobile applications for patient access and engagement and medical call center solutions. With customizable products, TriageLogic partners with private practices, hospitals, brokers, organizations, and corporations throughout the U.S. Today, the TriageLogic group serves over 9,000 physicians and covers over 18 million lives nationwide.


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