Official Sponsors of AnswerStat Magazine
As official sponsors of AnswerStat, these industry-leading companies take the lead role in making AnswerStat possible, providing it to qualified industry members at no cost. We profusely thank these esteemed organizations who are sponsors of AnswerStat. We ask that you thank them for their ongoing support of AnswerStat:
LVM Systems, Inc.
LVM has over three decades of experience developing call center solutions for the healthcare call center industry. LVM’s current healthcare call center system provides software solutions to support both clinical and marketing functions. Clinically, they support nurse triage using Schmitt/Thompson guidelines, disease management, behavioral health, hospital/patient transfer, health information, and surveys.
The marketing side provides physician referral, answering service, class registration, membership management, literature/brochure, cross marketing, marketing outreach, web-based messaging, contact/visit, and complaint management components of the software. Some organizations use both. All these components exist within the same software, enabling clients to use them throughout their healthcare organizations.
Contact LVM Systems at 480-633-8200, ext. 286.
In 2005, board certified pediatrician Ravi K. Raheja, MD and Charu Raheja, PhD, saw a need for accurate, reliable, cost-effective triage services in both hospital and private practice settings. After extensive research and investment in the development of proprietary triage software technology, they founded TriageLogic
TriageLogic is a healthcare company that creates leading-edge telephone medicine technology based on practical experience and a thorough understanding of the field. Whether a busy private practice in need of a phone triage system or a hospital seeking complete after-hours call center solutions, TriageLogic has a product to meet your needs.
Contact TriageLogic at 855-734-4463
1Call, a Division of Amtelco
1Call is a developer of hospital call center, healthcare communications applications and emergency alert/ notification systems. 1Call call center technology includes: patient directories and HL7 integration, on-call scheduling, smart PC console, ACD, appointment scheduling, PDA applications, legacy system integration, and the 1Call Infinity system.
Formerly known as the TeamHealth Medical Call Center, AccessNurse is the premier provider of comprehensive medical call center solutions, serving more than 15,000 physicians, healthcare organizations, federally qualified health centers, universities, and health plans across the country.
AccessNurse provides clients with a wide range of cost-effective healthcare services such as telephone nurse triage, answering services and virtual front desk services, post-discharge programs and hospital call center partnerships. They are an industry leader in reducing inappropriate or unnecessary utilization of healthcare resources, enhancing risk management, and increasing patient satisfaction.
For additional information, visit www.accessnurse24.com or call 844-277-6312.
Pulsar360, Inc. has served the telecommunications requirements of SMB to Enterprise business customers since 2001 and the medical call center industry since 2008.
Pulsar360 services over 150 medical-centric answering services, meeting their special requirements, which includes, at no additional charge: 20% burstable trunking; SIP trunking, toll free number and national network redundancy; and an infinite number of automatic fail over alternatives.
In addition, Pulsar360 offers hot-standby business continuity/disaster recovery solutions designed for medical call centers. If the call center’s premise system is down or cloud system is off-line, calls automatically failover and are delivered directly to operator desktop with calling party ID and customer name or account number. Also included are cloud-based IVR, multiple call queues, and skills based routing, when in failover mode.