Official Sponsors of AnswerStat Magazine
As official sponsors of AnswerStat, these industry-leading companies take the lead role in making AnswerStat possible, providing it to qualified industry members at no cost. We profusely thank these esteemed organizations who are sponsors of AnswerStat. We ask that you thank them for their ongoing support of AnswerStat:
LVM Systems, Inc.
LVM Systems develops and markets software and related internet products exclusively for the healthcare call center industry. Their primary niche is solutions that support nurse triage, disease management, patient transfer, and referral/marketing services, including consumer-centered internet products. They have served this market for 27 years with hundreds of healthcare organizations as clients. They offer comprehensive software, outstanding customer support, and proven clinical content supported by Drs. Barton Schmitt and David Thompson. The LVM team also provides implementation services, on-site training, phone and remote-access support, network consultation, user conferences, customization of screens, and custom reports. Contact LVM Systems at 480-633-8200.
In 2005, board certified pediatrician Ravi K. Raheja, MD and Charu Raheja, PhD, saw a need for accurate, reliable, cost-effective triage services in both hospital and private practice settings. After extensive research and investment in the development of proprietary triage software technology, they founded TriageLogic
TriageLogic is a healthcare company that creates leading-edge telephone medicine technology based on practical experience and a thorough understanding of the field. Whether a busy private practice in need of a phone triage system or a hospital seeking complete after-hours call center solutions, TriageLogic has a product to meet your needs.
Contact TriageLogic at 855-734-4463
1Call, a Division of Amtelco
1Call is a developer of hospital call center, healthcare communications applications and emergency alert/ notification systems. 1Call call center technology includes: patient directories and HL7 integration, on-call scheduling, smart PC console, ACD, appointment scheduling, PDA applications, legacy system integration, and the 1Call Infinity system.
As a division of TeamHealth Holdings, a 38 year-old physician-founded and led medical staffing organization, THMCC is a leader in reducing inappropriate or unnecessary utilization of healthcare resources, enhancing risk management, and increasing patient satisfaction, as well as promoting patient acquisition and generating referrals within a healthcare system. Their flexible services are designed to meet the unique needs and goals of clients’ healthcare system, making them a valuable client advisor.
For additional information, visit www.teamhealthcallcenter.com or call 888-203-1118.
Call Center Sales Pro
It’s no secret the healthcare industry is being pushed to accomplish more, to do it better, and to do it for less. This means more work, increased pressure, and lower reimbursement rates. Call Center Sales Pro is ready to help you navigate this ever-evolving reality for your call center.
Call Center Sales Pro, a full-service healthcare call center consultancy, looks at the big picture for their clients. They cover operations, accounting, technology, customer service, and administration, plus sales and marketing.
Contact Call Center Sales Pro at 800-901-7706.
Pulsar360 services over 150 medical-centric answering services, meeting their special requirements, which includes, at no additional charge: 20% burstable trunking; SIP trunking, toll free number and national network redundancy; and an infinite number of automatic fail over alternatives.
In addition, Pulsar360 offers hot-standby business continuity/disaster recovery solutions designed for medical call centers. If the call center’s premise system is down or cloud system is off-line, calls automatically failover and are delivered directly to operator desktop with calling party ID and customer name or account number. Also included are cloud-based IVR, multiple call queues, and skills based routing, when in failover mode.